Case Manager I/ II

Benefits:

• Health, Vision, and Dental Insurance
• Long Term Disability Insurance
• Basic Life and AD&D Insurance
• Employee Assistance Program
• 401K Plan
• Paid Holidays plus 1 Floating Holiday
• Paid Sick Time
• 2 weeks Paid Vacation Time

Major Tasks, Duties and Responsibilities - Case Manager I

• Conduct comprehensive substance use screening, care planning, and treatment activities
• Contribute to individualized care plans in collaboration with clients and treatment team
• Support clients with relapse prevention, life and coping skills, discharge and aftercare planning, and recovery support
• Provide case management services including benefits assistance, housing navigation, vocational support, and community reintegration.
• Provide linkage and warm handoffs to community resources, including 12‑Step and other recovery support groups.
• Occasionally provides transportation for clients including DPSS appointments and other linkages.
• Build collaborative support systems with community employers, agencies, and organizations to assist clients in transitioning into employment.
• Develop and maintain partnerships with governmental housing agencies to respond to client housing needs.
• Coordinate with medical providers, social services, probation/parole, DCFS, courts, and other community partners.
• Facilitate external communication for clients as approved by supervisor and as consented to via Release of Information.
• Prepare letters and progress reports for DCFS and other systems including required information for reporting as consented to via Release of Information
• May provide evidence-based services (e.g., CBT, MI, DBT, Seeking Safety) to assigned group and/or individual caseload
• Develop general knowledge of evidence-based practices, medications for addiction treatment, co-occurring disorders, community resources, self-help support, and treatment philosophies
• Monitor client progress and maintain accurate and timely treatment records and progress notes (e.g., daily activities, service entries, intake and discharge documentation, etc.)
• May perform toxicology testing, take and record vitals as needed, chart relevant information
• For Case Managers assigned to residential programs, may make rounds every 30 minutes for 72 hours on withdrawal management clients, document and record withdrawal symptoms.
• For Case Managers assigned to residential programs, may observe and document client self- administration of medications.
• Ensure compliance with regulatory and accreditation standards, including but not limited to DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, CARF, etc.
• Respond to behavioral crises, medical emergencies, suicidal ideation, overdose including administration of anti-overdose medications as needed, or acute intoxication safely, within scope of practice
• Report and record any changes observed in client condition or behavior, including unusual incidents. Identify, report, and assist with the management of emergencies.
• Participate in safety programming to promote client and staff safety. Maintain health and safety standards of facility.
• Attend supervision, clinical meetings, and continuing education to maintain credentials.
• Participate in treatment team meetings, case conferences, and program planning.
• Contribute to agency quality assurance and improvement initiatives.
• Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times.
• Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.
• Courteously answer phones, appropriately directing calls and taking messages. Facilitate client external communication as approved by supervisor.
• Attend meetings and trainings and participate in committees as assigned.
• Other duties as assigned.

Major Tasks, Duties and Responsibilities - Case Manager II

• Conduct comprehensive substance use screening, care planning, and treatment activities
• Contribute to individualized care plans in collaboration with clients and treatment team
• Support clients with relapse prevention, life and coping skills, discharge and aftercare planning, and recovery support
• Provide case management services including benefit assistance, housing navigation, vocational support, and community reintegration.
• Provide linkage and warm handoffs to community resources, including 12‑Step and other recovery support groups.
• Occasionally provide transportation for clients including DPSS and other linkages.
• Build collaborative support systems with community employers, agencies, and organizations to assist clients in transitioning into employment.
• Develop and maintain partnerships with governmental housing agencies to respond to client housing needs.
• Coordinate with medical providers, social services, probation/parole, DCFS, courts, and other community partners.
• Facilitate external communication for clients as approved by supervisor and as consented to via Release of Information.
• Prepare letters and progress reports for DCFS and other systems including required information for reporting as consented to via Release of Information
• May provide evidence-based services (e.g., CBT, MI, DBT, Seeking Safety) to assigned group and/or individual caseload
• Maintain general knowledge of evidence-based practices, medications for addiction treatment, co-occurring disorders, community resources, self-help support, and treatment philosophies
• Monitor client progress and maintain accurate and timely treatment records and progress notes (e.g., daily activities, service entries, intake and discharge documentation, etc.)
• May perform toxicology testing, take and record vitals as needed, chart relevant information
• May support with coaching, consultation, training, or development of new or entry-level staff within their scope of practice.
• For Case Managers assigned to residential programs, may make rounds every 30 minutes for 72 hours on withdrawal management clients, document and record withdrawal symptoms.
• For Case Managers assigned to residential programs, may observe and document client self- administration of medications.
• Ensure compliance with regulatory and accreditation standards, including but not limited to DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, CARF, etc.
• Respond to behavioral crises, medical emergencies, suicidal ideation, overdose including administration of anti-overdose medications as needed, or acute intoxication safely, within scope of practice
• Report and record any changes observed in client condition or behavior, including unusual incidents. Identify, report, and assist with the management of emergencies.
• Participate in safety programming to promote client and staff safety. Maintain health and safety standards of facility.
• Attend supervision, clinical meetings, and continuing education to maintain credentials.
• Participate in treatment team meetings, case conferences, and program planning.
• Contribute to agency quality assurance and improvement initiatives.
• Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times.
• Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.
• Courteously answer phones, appropriately directing calls and taking messages. Facilitate client external communication as approved by supervisor.
• Attend meetings and trainings and participate in committees as assigned.
• Other duties as assigned.

Prerequisite Qualifications - Case Manager I

If assigned to an SUD program, minimum of high school diploma or equivalency. Registered and/or enrolled in a state-recognized substance use counselor certification program, with six months of substance abuse experience, with completion of required 80 hours of continuing education in accordance with AB 2473 when applicable. Maintain registration in good standing.

If assigned to a DMH program, a bachelor's degree in social work or related field, preferred. AA degree plus related experience in lieu of degree.

Prerequisite Qualifications - Case Manager II

If assigned to an SUD program, minimum of high school diploma or equivalency. Certified by a state-recognized substance use counselor certification body, with at least 2 years of substance abuse experience. Maintain certification in good standing.

If assigned to a DMH program, a bachelor's degree in social work or related field, preferred. AA degree plus related experience in lieu of degree.