Case Manager - Level 1

Position Title:

Case Manager- Level 1

Department:

Veterans and Shelters

FLSA Status:

Non-Exempt

Pay Grade:

8

Reports To:

Program Manager

GENERALDESCRIPTIONOF****DUTIES

The purpose of this position is to support the Agency’s needs by providing responsibility for the coordination of supervision, intake, referral, and discharge of customers. Daily monitoring of customer contacts and activities is a primary responsibility. The Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other community resources.

SPECIFICDUTIESAND****RESPONSIBILITIES

ESSENTIALJOBFUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Complete Intake Application on customer within STEPS System.

• Interview customers on and/or off site as required.

• Assess and evaluate customer needs based on the Outcome Scale Matrix (OSM) Questionnaire and Summary Matrix.

• Develop Individualized Service Plans, (ISP), for each customer that incorporates all special needs and outlines both short and long term goals.

• Coordinate customer referrals with social service system and other community support services.

• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.

• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.

• Provide individual counseling and facilitate groups.

• Provide community service work crew supervision if applicable.

• Ensure all intake information is, if required by program, accurately entered into STEPS and/or other systems as required.

• Collects demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.

• Facilitates information and referral services and documents outcomes resulting from such referrals.

• Facilitates customer access to community resources, including, but not limited to food, housing, clothing, school programs, vocational opportunities or services, life skills training and relevant mental health services.

• Maintains a caseload of customers in need of intensive case management or multiple service needs.

• Follow-up no less than once per month for 3 months or as needed.

• Maintain customer file and information according to standard.

• Conducts home visits as needed.

• Must be available to work evenings, weekends, holidays and other shifts as necessary.

• Schedules may be changed at any time to accommodate program needs.

• Regular attendance.

• Attend and complete all mandatory trainings.

ADDITIONALJOBFUNCTIONS

• Participate in, retain, and incorporate training as required.
• Provide effective customer service including, but not limited to; greeting, receiving and addressing clients with respect and dignity at all times.
• Perform all duties relative to special programs/projects as required.
• Provide input and make recommendations regarding program/departmental policies, procedures, and practices.
• Reports to and conducts additional duties as required by various funder guidelines and requirements.
• Filing, copying, scheduling appointments, answering phone calls and returning calls.
• Maintaining office equipment (copier and printer) and supplies.
• Performs all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education: Associate's degree in Human Services, Criminal Justice, Social Work or related field, or responsible employment experience. Education may be substituted with experience on a year-by-year basis.

Minimum Years of Experience: three to five (3 to 5) years in Criminal Justice, Social Work, or related field.

Active Certificationin good standing required in intake and eligibility certification for all CRT programs including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention and other CRT programs. Complete yearly mandatory training including confidentiality and HIPAA compliance.

Demonstrate skills in: interacting with people of diverse backgrounds required. Ability to communicate effectively. Ability to compile written reports and maintain case notes.

Knowledge of: Human Services, Criminal Justice and the Court systems is preferred. Knowledge of substance abuse and target population helpful. Counseling background preferred. Specialized training with HIV/AIDS, Drug and Alcohol Abuse and/or counseling, Domestic Violence and/or any other applicable training related to field of work. Content knowledge in employment education, financial literacy, prevention/ wellness education and housing.

Bilingual: Preferred - Language: Spanish – fluent verbal & written

Driving Required: No Agency Vehicle: NO Employee’s Own Vehicle: N/A standing required upon hire and throughout employment

Physical and TB RequiredYES - prior to appointment based on program requirements.

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.