(Case Manager) Match Support Specialist

Job Summary

About Us
Big Brothers Big Sisters Lone Star’s mission is to build and support one-to-one mentoring relationships that ignite the biggest possible futures for youth. Our theme is simple: Mentoring Relationships Change Lives.

Position Summary
Our Central Texas office seeks a qualified and talented individual for a fulltime position as a Match Support Specialist. As a key member of our organization, the primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.

Responsibilities

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum
• Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function
• Develop strategic interventions to identify and strengthen match relationships that may require extra support
• Promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies
• Effectively administer all outcomes surveys with match participants and accurately track data; Complete all paperwork and documentation necessary for fulfilling grant requirements
• Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential
• Share with development and/or marketing staff potential match stories or partnership opportunities as discovered through participant employers and affiliations
• Identify and promote re-engagement of volunteers as Bigs, board members, and donors
• Consult with other service delivery staff and/or supervisor as appropriate
• Assist with agency special events as requested
• Other duties as assigned by direct supervisor

Qualifications

• Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
• One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time
• Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills of at least 45 words per minute error free
• Prior experience working with a database helpful
• Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
• Flexibility to work with diverse populations
• Bilingual English/Spanish a preferred

Why Join Us

• Mission-Driven Impact: Every day, your leadership will help ignite life-changing relationships for youth in Central Texas.
• Collaborative Culture: Work alongside passionate professionals committed to mentoring and community engagement.
• Growth Opportunities: We invest in leadership development and provide opportunities to innovate and make a lasting difference.
• Community Leadership: Be the face of a respected nonprofit organization and build meaningful partnerships that strengthen local communities.
• Values-Based Organization: Join a team that prioritizes safety, collaboration, honoring of relationships and being driven to action

How to Apply

Email your resume and a customized cover letter to: [email protected]
Subject Line: Match Support Specialist – Central Texas

For more information on Big Brothers Big Sisters of Lone Star, visit our website at www.bbbstx.org.

Equal Opportunity Employer - M/F/V/D

No Phone Calls Please.

Pay: $43,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Resides in Central Texas

Education:

• Bachelor's (Required)

Experience:

• non-clinical case management: 1 year (Preferred)
• heavy volume of phone work: 1 year (Preferred)

Work Location: Hybrid remote in Austin, TX 78723