Case Manager - Regional Integrated Services/CREST

Position Summary

The Regional Integrated Service provides a central coordination and navigation function across healthcare, social and community care services. The role supports clients and caregivers through intake, assessment, referral, service coordination and follow-up, ensuring they are connected to the appropriate services in a timely and coordinated manner.

The role works closely with healthcare institutions, community partners, service providers and internal programme teams to facilitate integrated care and continuity of support.

Key Responsibilities

Intake, Assessment & Case Coordination

• Manage referrals, enquiries and service requests within assigned service areas.
• Conduct initial assessment and gather relevant information to identify client and caregiver needs.
• Develop and monitor appropriate care plans and follow-up actions.
• Coordinate referrals and services across healthcare, social and community care providers.
• Conduct case reviews and update care arrangements where required.
• Identify complex or high-risk cases and escalate to the appropriate professional or service.

Service Navigation & Referral Management

• Guide clients and caregivers to appropriate services and community resources.
• Coordinate service requests relating to Home Care, ICCP, Home Nursing, Home Medical and other designated services.
• Track referrals, outstanding information and service outcomes to ensure timely follow-up.
• Manage general service enquiries and route them to the appropriate programme or service.

Stakeholder Coordination

• Build effective working relationships with hospitals, primary care providers, Active Ageing Centres, community care providers and social service agencies.
• Facilitate communication between clients, caregivers and service providers.
• Maintain clear ownership and follow-up of referrals and service requests.

Documentation & Service Quality

• Maintain accurate and timely case and referral documentation.
• Support service reporting, data collection and quality improvement activities.
• Participate in team meetings, training and service development initiatives.

Requirements

• Diploma or Degree in Social Work, Social Sciences, Healthcare, Community Care or related discipline.
• Relevant experience in case management, service coordination, healthcare or social services preferred.
• Good knowledge of Singapore's healthcare, social and community care services.
• Strong communication, coordination, organisational and problem-solving skills.
• Able to manage multiple referrals and follow-up actions effectively.
• Able to work independently and collaboratively across multiple agencies.