Case Manager - Residential Services

Job Objective: Assist clients in finding community resources and services to meet their identified needs as they move towards self-sufficiency.

Essential Functions

• Conduct interviews with potential clients to determine the level of need
• Provide assessment of client’s psychological, emotional, medical, financial, spiritual and substance abuse status
• Complete all necessary paperwork and submit to program manager for weekly review
• Complete client’s orientation paperwork within 48 hours of admission to show that they have been introduced to all program rules, policies and client rights
• Attend weekly house meetings and facilitate when needed
• Monitor client activities to provide a safe environment that is substance abuse and alcohol free
• Address appropriate program problems as needs arise, informing chain of command of same
• Document all client sessions and client incidents, and submit to program manager
• Maintain individual client case files as assigned, documenting client progress by end of work day
• Provide transportation to clients going to various appointments as needed
• Provide reports and statistical information as directed
• Be aware of current trends and resources available in order to provide comprehensive services and referrals for clients

Minimum Qualifications Education: Minimum Bachelor degree in Social Work from an accredited university or a related human service field of study; relevant experience in lieu of education requirement will be considered.

Experience: One year of case management experience

Certifications/Licenses: First Aid and CPR certification; if not certified, must be able to obtain certification within 90 days of hire date

Skills/Abilities

• Supportive of Salvation Army mission statement, policies and procedures
• Ability to maintain appropriate confidentiality including 42 C.F.R. Part 2 and HIPPA standards and procedures
• Good interpersonal skills
• Ability to relate positively and maintain professionalism through leadership and example, while establishing positive relationships with a diverse population
• Problem solving and conflict resolution skills
• Ability to use sound judgment and reasoning
• Ability to use Microsoft Office software programs

Supervisory Responsibility: None

Physical Requirements: Include speaking, hearing and vision; standing, bending, squatting and walking; sitting for extended periods of time; manual dexterity; lifting, pulling and pushing materials up to 50 lbs.

Travel: None

Driving: May be required to transport clients to and from appointments and meetings

Working Conditions: Work is performed in a typical office environment; may require some weekend and evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. The Salvation Army Mission The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.