Case Manager-Senior Housing Stability Project

Summary:

Goodman Jewish Family Services (JFS) is seeking a compassionate, resourceful, and client-centered Case Manager to support older adults participating in the Senior Housing Stability Project. This position provides comprehensive case management, housing stabilization services, financial assistance coordination, advocacy, resource navigation, and community referrals to Broward County residents age 60 and older who are experiencing housing instability or are at risk of losing their housing.

Working collaboratively with Coast to Coast Legal Aid of South Florida (CCLA), the Case Manager utilizes a prevention-focused approach centered on early intervention, stabilization, and long-term sustainability. The Case Manager serves as the primary point of contact for participants, helping them address immediate housing crises while developing individualized plans that promote financial security, self-sufficiency, and successful aging in place

Responsibilities:

Client Assessment and Service Planning

• Conduct comprehensive assessments to evaluate financial, housing, social, and supportive service needs.
• Develop individualized service plans with measurable goals designed to promote housing stability and financial wellness.
• Monitor client progress and modify service plans as needed to address changing circumstances.
• Maintain ongoing communication and support to ensure client engagement and successful outcomes.
• Utilize a strength-based, trauma-informed, and client-centered approach in all interactions.

Housing Stabilization Services

• Assist older adults facing housing instability, eviction risk, utility disconnection, foreclosure concerns, unsafe living conditions, or other housing-related crises.
• Identify barriers to housing stability and develop intervention strategies to address immediate and long-term needs.
• Coordinate housing-related financial assistance in accordance with grant requirements and agency policies.
• Collaborate with landlords, housing providers, utility companies, local government programs, and community partners to preserve housing and prevent displacement.
• Support clients in locating affordable housing options and accessing housing-related resources when relocation is necessary.

Financial Assistance and Financial Empowerment

• Conduct financial assessments and review household income, expenses, and financial obligations.
• Assist clients in creating realistic household budgets and financial action plans.
• Coordinate emergency financial assistance payments and required documentation.
• Provide financial literacy education focused on budgeting, money management, and financial sustainability.
• Connect clients with benefits and resources that improve long-term economic stability.

Advocacy and Resource Coordination

• Serve as an advocate for clients navigating complex service systems.
• Facilitate referrals and warm handoffs to internal JFS programs and community partners.
• Connect participants to support services, including:
  • Behavioral Health Services
  • Food assistance programs
  • Transportation resources
  • Employment and job counseling services
  • Benefits assistance
  • Home and community-based services
  • Other supportive programs that promote stability and well-being
• Assist clients in overcoming barriers to accessing critical services and supports.

Partnership Coordination

• Collaborate closely with CCLA attorneys and project staff regarding shared clients.
• Identify legal concerns affecting housing and economic stability and facilitate referrals to legal services.
• Participate in interdisciplinary case consultations, project meetings, and partnership coordination activities.
• Ensure effective communication and coordinated service delivery between partnering organizations.
• Conduct warm transfers and coordinated referrals to support client engagement and continuity of care.

Documentation, Compliance, and Reporting

• Maintain timely, accurate, and complete documentation in agency databases and case management systems.
• Complete case notes, assessments, service plans, referrals, follow-up documentation, and outcome tracking as required.
• Ensure compliance with agency policies, grant requirements, HIPAA regulations, confidentiality standards, and professional ethics.
• Assist with data collection, reporting, program evaluation, and quality improvement activities.
• Support audits, monitoring visits, and funder reporting requirements.

Community Engagement

• Maintain knowledge of community resources and emerging housing-related programs.
• Build and strengthen relationships with community organizations and referral partners.
• Participate in community outreach activities and presentations as assigned.
• Promote awareness of housing stability services available to older adults throughout Broward County.

Benefits & Perks:

At Goodman JFS, we’re proud to offer a comprehensive and competitive benefits package, including:

• Generous Paid Time Off (PTO)
• Paid Jewish and Federal Holidays
• Medical, Dental, and Vision Insurance
• Gap Insurance, Life Insurance, Short-Term and Long-Term Disability
• 403(b) Retirement Plan
• Special Gym Membership Discounts
• And much more!

We’re committed to supporting the health, well-being, and work-life balance of our team.

The company is an Equal Opportunity Employer. In accordance with State and Federal law, GJFS will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, pregnancy, marital status, political affiliation, sexual orientation, gender identity or expression or other protected status in hiring, promoting, demoting, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other compensation. Opportunity is provided to all employees based on qualifications and job requirements.

Persons with mental or physical disabilities are eligible if they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

GJFS and its employees support through policy, procedure, and action the right of disabled persons, prospective staff, and persons served to equal access to services and employment. GJFS considers all applicants with disabilities for employment using the same criteria as they are used for the employment of persons without disabilities.

We are a Drug-Free Workplace. This position is contingent upon the completion and passing of a Level 2 Criminal Background check, driver’s license screening, and drug screening. Employment is probationary for a period of 60 days from the date of hire. Management retains the discretion to add or change the duties of the position at any time.

Qualifications:

Education

• Bachelor's Degree in Social Work, Human Services, Psychology, Sociology, Gerontology, or a related field required.
• Master's Degree preferred.

Experience

• Minimum of two (2) years of case management experience in social services, housing services, senior services, homelessness prevention, or a related field.
• Experience working with older adults preferred.
• Experience coordinating financial assistance and community resources preferred.
• Experience with crisis intervention, housing navigation, and benefits assistance is highly desirable.

Knowledge, Skills, and Abilities

• Knowledge of aging services, housing resources, and community support systems.
• Understanding of housing instability, financial hardship, and barriers affecting older adults.
• Strong assessment, advocacy, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to establish rapport and maintain professional boundaries with diverse populations.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and electronic case management systems.
• Ability to work both independently and as part of a multidisciplinary team.
• Commitment to maintaining confidentiality and protecting client privacy.

Core Competencies

• Client-Centered Service
• Housing Stability and Resource Navigation
• Advocacy and Empowerment
• Financial Capability and Planning
• Collaboration and Partnership Building
• Cultural Humility and Inclusiveness
• Critical Thinking and Problem Solving
• Documentation and Compliance
• Accountability and Reliability
• Effective Communication

Physical and Environmental Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to use a computer and standard office equipment for extended periods.
• Ability to travel throughout Broward County to conduct client visits, attend meetings, and participate in community activities.
• Valid Florida driver's license, reliable transportation, and proof of insurance required.
• Ability to occasionally lift and carry up to 20 pounds.

This position operates in a hybrid environment that includes office-based work, community-based services, client home visits, partner agency meetings, and outreach activities. The Case Manager must be comfortable working with individuals experiencing housing crises, financial hardship, and other life challenges while maintaining professionalism, empathy, and sound judgment.