Case Manager Supervisor

POSITION DUTIES AND RESPONSIBILITIES:

• Participate in the guidance, support, development, and intervention of assignedcaseworkers.
• Create caseloads and related duties. Review intake packet assigned to CM to complete.
• Participates in improving processes, procedures, policies, and ensuring case managers’compliance.
• Review intakes to ensure compliance of documents or timely processing of all requiredforms and processes.
• Ensure that clients’ social service assessment is completed within 48 hours of theirarrival.
• Ensure Case Managers obtain information including but not limited to medical,assessment referrals psychological, and social factors contributing to the situation.
• Regularly inspects case records to evaluate the completeness and quality of plans.
• Participate in client’s case conference and perform incident report follow-ups, asdirected.
• Support caseworkers by providing additional resources for professional developmentand client services.
• May be required to complete supervisory review notes when reviewing case files.
• May be required to conduct initial assessments, biopsychosocial assessments etc.
• Required to carry a caseload as directed.
• Ensures caseworkers compliance with the agency's time and attendance policy;recommends disciplinary action to supervisor for those out of policy.
• Assist the Social Services Director in staff performance management, includingcompletion of performance reviews and counseling or disciplinary memos.
• Conduct staff supervision in accordance with program and division policy.
• Ensures that caseworkers have attended required in-service training and schedulesemployees to attend both in-service training and training provided by vendors.
• Meet with Director of Social Services and/or Program Director for regular schedulesupervisions to improve department goals and objectives.
• Attend all training issued by DHS to improve the delivery of services.
• Attend external training as scheduled by the Director of Social Services or ProgramDirector.
• Participate and assist with facilitating social service meetings as directed.
• All other duties assigned by the program administrator

Job Requirement

• Bachelor’s degree or some college in Human Services or related field is preferred.
• Counseling experience preferred.
• Demonstrated sensitivity and experience with and/or knowledge of immigration and disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, and individuals with mental health issues.
• Must have comprehensive written and oral communication skills.
• Ability to work under pressure, able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.
• Ability to be flexible with schedule as needed.
• Sound knowledge of computer system and/or Microsoft Office applications.
• Create ongoing activities to engage clients.
• Help participants develop skills such as communication and problem-solving.
• Plan, develop, and lead recreational activities for groups or individuals.
• Bilingual English/Spanish is preferred.
• Other certifications may be requested.

BHRAGS is a not-for profit 501© (3) organization established in 1980. BHRAGS operates shelters for the homeless immigrant population across NYC, and promotes safety, justice, health, and independence for vulnerable individuals and families in need of shelter.

Under the direction of the Case Manager Supervisor, the Case Manager sets clear, measurable goals in an effort to work towards housing permanency. Case Managers empower residents to achieve their goals by creating a collaborative and supportive working relationship with clients based on empathy, accountability and trust. Case Managers provide information, referrals, and coordinate services such as: health care, job training, housing and immigration services among others. The Case Manager is responsible for developing strategies for engaging with residents and creating awareness about services in the community and developing a path to re-housing.