Case Manager Supervisor

Position Overview

New Vision Health & Wellness is seeking an experienced and licensed Case Management Supervisor to provide leadership and oversight to our behavioral health case management team.

This is a full-time W-2 leadership position focused on staff supervision, quality assurance, documentation compliance, productivity, training, and effective case management operations. This position does not carry an individual client caseload.

The ideal candidate is a strong leader who understands behavioral health case management, Medicaid requirements, clinical documentation, and the importance of maintaining high standards for client care and staff accountability.

Key Responsibilities

Staff Supervision & Development

• Provide direct supervision and ongoing support to case management staff.
• Conduct regular individual and team supervision meetings.
• Monitor staff performance, productivity, attendance, caseload management, and service delivery.
• Provide coaching, feedback, and corrective guidance when performance expectations are not met.
• Assist with performance evaluations and corrective action plans.
• Support onboarding, orientation, and training of new case managers.
• Identify ongoing staff training and professional development needs.
• Serve as a resource for case managers experiencing complex client or service coordination issues.

Documentation & Compliance

• Review case management documentation for quality, accuracy, completeness, and timeliness.
• Ensure case management services meet Medicaid, accreditation, and New Vision Health & Wellness requirements.
• Conduct routine documentation and chart audits.
• Monitor completion of progress notes and other required documentation.
• Identify documentation deficiencies and provide corrective training and follow-up.
• Monitor compliance with treatment plans, service authorizations, and applicable documentation requirements.
• Collaborate with clinical and administrative leadership to address compliance and billing concerns.
• Assist with preparation for Medicaid audits, accreditation reviews, and internal compliance reviews.

Case Management Operations

• Provide day-to-day oversight of the case management department.
• Monitor caseload distribution and ensure cases are appropriately assigned.
• Monitor client engagement, service utilization, and continuity of care.
• Ensure case managers are meeting organizational productivity and performance expectations.
• Address barriers affecting service delivery.
• Support effective coordination between case managers, therapists, assessors, psychiatric providers, schools, community partners, and other members of the treatment team.
• Assist in developing and implementing case management policies, procedures, and workflows.
• Participate in leadership and departmental meetings.
• Provide leadership with regular updates regarding staffing, productivity, compliance concerns, and departmental needs.

Quality Improvement

• Monitor key case management performance indicators and outcomes.
• Identify trends and areas requiring improvement.
• Develop strategies to improve documentation quality, productivity, client engagement, and service delivery.
• Promote accountability and consistent application of organizational policies.
• Participate in quality improvement and compliance initiatives.

Required Qualifications

• Bachelor's or Master's degree in Social Work, Counseling, Behavioral Health, Psychology, or a related field appropriate to professional licensure.
• Active and unrestricted Ohio professional license.
• Acceptable licenses include LSW, LISW, LPC, LPCC, or MFT.
• Minimum of 3 years of behavioral health, case management, or related experience preferred.
• Previous supervisory or leadership experience strongly preferred.
• Knowledge of Ohio Medicaid behavioral health documentation and compliance requirements.
• Strong understanding of treatment planning, case management documentation, and service coordination.
• Strong leadership, coaching, and conflict-resolution skills.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Experience working with electronic health record systems.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Reliable transportation for occasional travel to community or service locations as needed.

Preferred Qualifications

• Master's degree in Social Work, Counseling, or a related behavioral health field.
• LISW or LPCC licensure.
• Previous experience directly supervising behavioral health case managers.
• Experience supervising QMHS-level staff.
• Experience with Medicaid documentation audits and compliance monitoring.
• Experience with accreditation requirements.
• Experience with AdvancedMD or a comparable electronic health record system.

Caseload

This is a non-caseload supervisory position. The Case Management Supervisor will not maintain an individual client caseload. The primary focus of this position is supervising and developing the case management team, monitoring quality and compliance, and ensuring effective departmental operations.

About New Vision Health & Wellness

New Vision Health & Wellness provides behavioral health and supportive services to children, adolescents, and adults throughout Northeast Ohio. We are committed to providing accessible, client-centered services while maintaining high standards for quality, compliance, and professional service delivery.

Pay: $30.00 - $35.00 per hour

Work Location: In person