Case Manager, The Rise (Full-time)

About:

The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.

Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.

WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:

• Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
• Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
• Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.

As the organization advances, this role will contribute to WPA's continued growth and stability.

Position Description:

The Case Manager for WPA’s RISE Permanent Supportive Housing Program is responsible for providing timely, comprehensive care and support to justice-involved women and their families. Grounded in a holistic and resident centered approach, the Case Manager addresses tenant needs, coordinates service referrals, and collaborates with internal staff and community partners to ensure consistent, high-quality programming.

This role plays a key part in developing and sustaining a positive, supportive environment for tenants, staff, and the broader community by fostering respectful relationships and ensuring responsive, high-quality services. Responsibilities include conducting swift and accurate screenings of prospective tenants, maintaining ongoing follow-up, and ensuring that all applications are completed and submitted in a timely manner. This is a hybrid position requiring a minimum of four in-person days per week, with flexibility based on the program needs.

Responsibilities:

• Conduct a minimum of 2 monthly resident check-ins, including at least one in-person meeting
• Provide direct resident services including engagement, intake, assessment, service plan development, referrals, advocacy, and follow up
• Refer residents to appropriate internal and external support services, such as education, employment, pantry, etc., to meet the goals and needs of the resident’s service plan
• Develop individualized, holistic service plans that reflect each resident’s goals, needs, and strengths
• Assist in building a strong community and community programming by helping to plan and host monthly social events and similar programming that fosters peer connection, engagement, and a sense of belonging
• Maintain accurate and organized tenant records, and ensure all documentation is completed in a timely manner and in compliance with agency and funder standards
• Respond to resident emails and inquiries promptly and address resident needs in a timely and respectful manner
• Attend weekly team meetings, case conferences, and scheduled supervision session
• Serve as a liaison with external providers, community partners, and funders to support coordinated service delivery
• Build trusting, supportive, collaborative relationships with tenants rooted in respect, empowerment, and cultural humility
• Collaborate across WPA programs to ensure coordinated, respectful, and comprehensive support for women and their families
• Adhere to all applicable policies and procedures, including safety protocols, confidentiality standards, and HIPAA privacy and security regulations
• Participate in all required training sessions and ongoing professional development, including but not limited to trauma-informed care, housing, and social justice
• Hybrid position, responsible for attending a minimum of four in-person days per week, with flexibility based on program needs. Occasional evening or weekend hours may be required to attend community events, support tenants, or participate in team activities
• Perform additional duties or special projects assigned by supervisor or leadership

Qualifications:

Education/Certification Requirements

• B.A. in Social Work, Human Services, Psychology, or related field preferred
• CPR/First Aid Certification preferred

Experienced Required:

• 2+ years of documented experience in case management, preferably working with individuals who have lived experience and/or trauma-impacted populations

• Experience in Motivational Interviewing, Crisis de-escalation and Trauma-Responsive Care

• Experience working with individuals impacted by substance use, incarceration, HIV/AIDS, mental health challenges,

  domestic violence, and/or communication barriers

• Familiarity with government-sponsored benefits (HRA, SNAP, SSI/SSD, etc.) and criminal justice system navigation is strongly preferred

• Experience with electronic record keeping, preferably Salesforce

• Bilingual Spanish/English preferred

Competencies:

• Demonstrate ability to build trust and maintain culturally responsive, trauma-responsive communication with tenants, rooted in empathy, active listening and emotional attune
• Contribute creative, resident-centered ideas that support a safe, welcoming, supportive and empowering environment for our residents
• Exercises sound judgment and quick decision-making, particularly in high-pressure or crisis situations.
• Proficient in Microsoft 365, including Outlook, Word, and Excel
• Knowledgeable in trauma-responsive care, harm-reduction strategies, and resident-centered practices.
• Communicates clearly and professionally, both verbally and in writing, skilled in accurate documentation and case notetaking
• Highly organized, detail-oriented, and able to manage competing priorities and tight deadlines
• Maintains confidentiality and handles sensitive resident information with discretion and professionalism
• Demonstrates cultural awareness and sensitivity to racial, gender, and socioeconomic issues impacting justice involved women
• Strongly aligned with WPA’s mission and committed to serving underserved communities

Classification & Work Arrangement

This is a non-exempt, hybrid position requiring approximately four days per week on-site between The Rise & WPA’s New York City office, and one remote workday. The work arrangement and on-site requirements may be adjusted based on business, operational, or organizational needs. The Case Manager position will report to the Senior Case Manager, Community Based Care within the Care Management Department.

Compensation, Perks & Benefits*:

Annual Salary: $65,000

WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.

Health & Wellness

• Health & Vision insurance
• Employer-paid dental coverage
• 100% premium paid Short- and Long-Term Disability
• Paid family and medical leave
• Access to an Employee Assistance Program (EAP)
• Companywide Wellness Challenges

Time Off & Flexibility

• 12 paid holidays, including a paid holiday week between Christmas and New Year’s
• Floating holidays and Personal days
• Hybrid work options for various roles

Financial Benefits

• 403(b) retirement plan
• Tax-deferred commuting benefits via ThrivePass
• 529 college savings plan
• Flexible Spending Accounts (FSAs)
• “Aspiring Professionals” Scholarship Program

Growth & Development

• WPA University ~ Learning Management System (LMS) for on-demand learning
• Internal & External training opportunities
• CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

• Access to the “Alcott HR Marketplace” employee discount program

• Milestone Celebrations & Awards

• Benefits eligibility may vary based on the number of hours worked

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to [email protected]. You must include "Case Manager, The Rise” in the subject line of your email.