Case Manager - Workforce Development

PRIMARY PURPOSE

Roads2Work, Inc. is a 501(c)(3) nonprofit workforce development organization. The Roads2Work (R2W) Case Manager is responsible for providing direct participant support services to students enrolled in the Roads2Work–Franklin County commercial driver training program, with an emphasis on participant stabilization, attendance management, stipend administration, supportive services coordination, and successful program completion.

The Case Manager serves as the primary student support contact throughout the training lifecycle and is responsible for helping participants overcome barriers that may interfere with attendance, engagement, training completion, CDL attainment, and transition to employment. This includes addressing transportation issues, housing instability, food insecurity, family obligations, financial hardship, and other life stabilization needs that may impact participant success.

The position is also responsible for administering participant stipend processes, maintaining participant case documentation, coordinating supportive service resources, and working collaboratively with Roads2Work staff, commercial driver training personnel, workforce partners, and community organizations to maximize student success outcomes.

FUNCTIONS

Major Responsibilities & Duties:

• Serve as the primary case management contact for all Roads2Work–Franklin County program participants.
• Conduct intake meetings with newly enrolled participants to assess supportive service needs, identify barriers to participation, and develop individualized participant support plans.
• Monitor student attendance, punctuality, participation, and overall engagement throughout training.
• Proactively contact students who miss class, arrive late, or demonstrate signs of disengagement to determine root causes and implement intervention strategies.
• Work directly with participants to address stabilization challenges, including: transportation assistance, housing instability, food insecurity, childcare/family support challenges, financial emergencies, personal wellness and life-management barriers, and other employment readiness obstacles
• Coordinate referrals to partner agencies, community resources, and supportive service providers as appropriate.
• Manage Roads2Work participant stipend administration, including participant eligibility verification, stipend documentation collection, coordination with accounting staff, stipend distribution, participant acknowledgment tracking, and reconciliation of stipend records.
• Maintain complete participant case notes, supportive service records, and intervention documentation in Roads2Work case management files and/or CRM systems.
• Assist with collection and maintenance of program participant documentation required for Franklin County program compliance, supportive service tracking, and workforce development reporting.
• Conduct regular participant check-ins throughout CDL training to monitor progress and identify emerging concerns before they impact completion.
• Work collaboratively with instructors and training staff to identify students who may need additional support or intervention.
• Assist participants in developing professional habits consistent with Roads2Work programming, including attendance reliability, communication expectations, accountability, and workforce readiness.
• Support participant transition from training completion into employment by coordinating with Roads2Work placement staff and ensuring stabilization plans remain in place during early employment.
• Collect participant outcomes and supportive service data for grant reporting, compliance, and program performance tracking.
• Assist with participant orientations, graduation activities, and alumni follow-up services as needed.
• Maintain confidentiality of participant records and case management information.
• Other duties as assigned by President & CEO, COO, and/or Program Manager.

QUALIFICATIONS

Education / Certification:

Bachelor’s degree preferred in Social Work, Human Services, Workforce Development, Counseling, Education, or related field; equivalent relevant work experience may be substituted.

Experience:

• Preferred minimum three (3) years of experience in case management, workforce development, social services, participant support services, or related human service field.
• Experience working with underserved, justice-impacted, low-income, or barriered populations preferred.
• Experience administering supportive service funds, stipends, or grant-funded participant assistance programs preferred.

Knowledge / Skills / Abilities:

• Strong interpersonal communication and relationship-building skills.
• Ability to engage participants with professionalism, empathy, accountability, and problem-solving focus.
• Strong organizational skills with ability to manage multiple participant cases simultaneously.
• Ability to identify barriers, coordinate resources, and implement participant support plans.
• Strong documentation and recordkeeping abilities.
• Ability to maintain confidentiality and exercise sound judgment.
• Intermediate Microsoft Office skills preferred.
• CRM / case management system experience preferred.
• Knowledge of workforce development and supportive services systems is a plus.
• Passion for helping individuals achieve economic mobility through career training and employment.

PHYSICAL DEMANDS

This position requires normal physical mobility, including the ability to sit and stand for extended periods of time, communicate effectively—verbally and in writing, use hands and fingers to operate standard office equipment, and move throughout office, classroom, and training environments. Occasional lifting and carrying of office materials, participant files, and program supplies may be required.

WORK ENVIRONMENT

This position is primarily performed in a professional office, classroom, and workforce development program environment. The employee may be required to be present at the CDL skills training site to meet with participants, coordinate participant support services, monitor student progress, or address program-related matters. Work at the CDL skills training site may include exposure to outdoor conditions, vehicle noise, exhaust fumes, grease, oils, and other transportation-related environmental conditions.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Roads2Work, Inc. is proud to be an Equal Opportunity Employer. Roads2Work maintains a drug-free workplace and may conduct pre-employment background investigations and drug/alcohol screening in accordance with organizational policy and applicable law.

WORK LOCATIONS

Columbus, Ohio

Pay: $24.00 - $27.00 per hour

Benefits:

• Mileage reimbursement
• Paid time off

Work Location: In person