Case manager/live-in staff

Job Summary
We are seeking a dedicated and compassionate Case Manager/Live-In Staff member to provide comprehensive support and care for individuals facing complex challenges, including mental health conditions, substance use disorders, homelessness, and other high-risk situations. Pro Youth Centers THP+FC provides a stable, semi-structured, and supportive environment, where youth ages 18-21 are connected to resources in the community. The program focuses on assisting the youth to learn necessary independent living skills to become successful young adults and achieve self-sufficiency. The program also provides case management services to youth who have been abused, abandoned or neglected. The live-in staff/case manager's job duties include but is not limited to:

Responsibilities

• Provide direct supervision and support to residents or clients in a live-in setting, ensuring their safety and well-being at all times
• Teaching the youth life skills, giving resources for individual therapy if needed, work with mental health team to monitor treatment plan
• Help and transport the youth with finding employment or enrolling in college
• Work with schools to advocate for appropriate education, assist with opening a bank account, learning how to budget funds.
• Transport to medical, dental, optometry, mental health appointments and/or connect them to Gold Coast transportation to the appointments, and guidance or support with community resources. Transport youth once a week for personal errands.
• Conduct intake assessments to evaluate individual needs related to mental health, substance use, homelessness, or behavioral challenges
• Develop personalized care plans in collaboration with clients, families, and multidisciplinary teams to promote recovery goals
• Monitor residents’ behavior using de-escalation techniques and conflict management strategies to maintain a calm and safe environment
• Assist with medication administration following proper protocols and document all medication-related activities accurately, if needed
• Engage clients through active communication skills, building trust while respecting resident confidentiality and privacy standards
• Coordinate with external agencies for services such as addiction counseling, social work support, housing resources, and healthcare providers
• Maintain detailed case notes; ensure accurate data entry and filing of client records
• Support behavioral health initiatives by implementing behavior management strategies tailored to individual needs
• Conduct crisis intervention when necessary, utilizing first aid and CPR skills to respond effectively during emergencies
• Ensure compliance with safety protocols including manual handling procedures and security measures within the facilityExperience
• Supervising experience in residential or community-based settings preferred but not required; demonstrated leadership in managing high-risk populations is advantageous
• Proven experience working with individuals experiencing homelessness or from underserved communities
• Background in childcare or working with youth is highly desirable
• Familiarity with addiction counseling techniques and mental health disorders
• Strong understanding of crisis intervention methods and de-escalation techniques applicable to behavioral health scenarios
• Experience working with culturally diverse communities; sensitivity to different backgrounds enhances service delivery
• Knowledge of medication administration protocols along with CPR certification; first aid training is a plus
• Ability to handle manual tasks safely while maintaining resident confidentiality at all times

This role offers an exciting opportunity for motivated individuals passionate about making a positive impact. Join us in creating safe spaces where individuals can rebuild their lives through compassionate support, structured care plans, and community engagement. We value energetic team players who are eager to grow professionally while contributing meaningfully to the well-being of those we serve.

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 80.0 per week

Benefits:

• Flexible schedule

Work Location: In person