Case Manager/Resolution Specialist

About us  
The ADR Centre Group is the leading provider of private dispute resolution services in New Zealand. We aim to maintain that privileged position and to continue to set the standard of excellence for private, domestic, and international dispute resolution in New Zealand.  
 
The Building Disputes Tribunal (BDT), The New Zealand Dispute Resolution Centre (NZDRC), The New Zealand International Arbitration Centre (NZIAC) are part of The ADR Centre Group. We work with respected clients, contractors, panellists, and specialist service providers to resolve a wide range of disputes and find solutions, as an alternative to going to court.  
 
We are team-oriented and believe we can achieve more collectively than individually, with continuous improvement and innovation being integral to our culture and success.  
 
Based in the heart of Takapuna overlooking the beach and a few steps away from cafés and restaurants, our modern offices are a great place to work.
 
About our role  
This frontline position will support alternative dispute resolution cases, communicating with and advising the parties, their representatives and dispute resolvers on processes and procedures. You will be responsible for managing the case from enquiry to outcome.
 
This role also encompasses providing quality reviews of written decisions before they are issued.    This position plays an integral role within the business by establishing and maintaining key stakeholder relationships, managing processes, and demonstrating a continuous improvement focus. 

This role is a fixed-term position (October 2026 to 27 August 2027).
 
Primary responsibilities include:

• Be the first point of contact for public enquiries, for people involved in dispute resolution as parties, their lawyers and other representatives and the dispute resolution practitioners.
• Manage cases from enquiry to completion.
• Set up meetings, directions conferences, mediations, and hearings and perform general case management duties in arbitration, mediation, adjudication, and other dispute resolution processes.
• Provide quality reviews of written decisions.
• Develop and maintain links and relationships with internal and external stakeholders.
• Assist with business development activities as required.
• Contribute blogs and articles for publication in our BuildLaw and Resolution magazines.
• Work collaboratively with the team whilst ensuring the culture is aligned to our values.
• Be proactive in developing avenues to promote and grow the business.

About you  
Bring your relationship and case management expertise and skillset. You will be an excellent communicator, able to deal with a wide range of people, identify problems and suggest solutions.  
 
To thrive in this role, you will have the ability to grasp complex factual situations readily and enjoy sharing your knowledge with others.  
 
The following background and attributes will contribute to your success in this role:

• Tertiary qualification in law, with commercial, construction or property law experience desirable.
• Exposure to or experience in arbitration, adjudication or other alternative dispute resolution processes.
• Experience in a case management environment or a professional customer services role (desirable).
• Ability to effectively manage highly emotional or conflict situations, providing solutions, support, and a customer-focused outcome.
• Highly resilient and able to make fast, responsive, informed, and timely decisions.
• Relationship management and business development experience (desirable).
• Strong documentation, verbal, and written capability, coupled with attention to detail.
• Proficiency with the MS Office suite and sound computer skills.

What you'll get in return

• A collaborative and supportive environment with a great team culture.
• Training, performance coaching and development.
• Diverse and interesting work.
• Great location and modern premises overlooking Takapuna Beach, Rangitoto and the Hauraki Gulf.

How to apply  
To apply for our role, please submit your tailored cover letter and CV via SEEK. You must be eligible to work in NZ for the period of this fixed-term contract to be considered for this role.