Case Officer

Administrative Officer 5 - Remuneration Package Range $110,748 - $116,165
(including salary $93,674 - $98,332)
Delivery and Regional Priorities – Urban Housing Operations
Alice Springs, Darwin, Katherine, Tennant Creek
Several full time vacancies fixed to 30/06/2027 are available

• Manage a caseload of tenancy, compliance and safety matters, including investigating and assessing tenant and public complaints and allegations of disruptive and antisocial behaviour in accordance with departmental policy, the Housing Act, the Residential Tenancies Act, and the principles of natural justice and procedural fairness.
• Provide culturally responsive advice to support successful tenancies, assess tenancy risk, and coordinate referrals to appropriate support services.
• Work collaboratively with internal services, non-government organisations, NT Police and other government agencies to coordinate responses and neighbourhood engagement activities that support sustainable tenancies and community safety outcomes.
• Manage rent collection, arrears and debt, including payment arrangements, property inspections and other tenancy compliance actions.
• Prepare for and appear in the Northern Territory Civil and Administrative Tribunal (NTCAT) and Local Court hearings, when required, and provide accurate factual evidence and documentation.
• Maintain accurate case records, reports, investigation correspondence, briefing documents and departmental system information to support quality decision-making and accountability.

Be part of a dynamic and passionate organisation committed to improving life outcomes for all Territorians.

The Department of Housing, Local Government and Community Development (DHLGCD) is dedicated to building stronger, more connected communities across the Northern Territory, Through innovative housing solutions, effective local governance, and responsive service delivery. The Department works to enhance the wellbeing and opportunities of all Territorians. DHLGCD prides itself on addressing real Territory challenges and delivering meaningful outcomes that restore and enrich the Territory lifestyle by shaping a thriving, inclusive, and sustainable future.

The Case Officer delivers complex operational tenancy management, compliance and community safety services across public housing portfolios throughout the Northern Territory. The role manages a caseload, applies legislation, policy and procedural fairness, and works collaboratively with tenants, communities and partner agencies to support sustainable tenancies, proactively address antisocial behaviour and contribute to safe, responsive housing services.

For further information about this vacancy please contact:
Cameron Dunbar on [08 8951 5397](tel:08 8951 5397) or [email protected]

Quote vacancy number: 51260118
Closing date: 14/10/2026

Learn more about the Department

• https://dhlgcd.nt.gov.au/

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• https://jointheterritory.nt.gov.au/

Explore working in the Territory

• https://jointheterritory.nt.gov.au/work
• https://jointheterritory.nt.gov.au/work/work-for-nt-government

Moving to the Territory

• https://theterritory.com.au/live/why-move-to-the-territory

Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.

For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit https://jobs.nt.gov.au/Home/Search