Case Officer

Job Summary

The Case Officer manages assigned cases from intake through resolution, making sure every person receives timely, organized, and respectful support. The role involves gathering and maintaining accurate information, conducting interviews, coordinating services, and communicating with clients and stakeholders.

Duties

• Manage a caseload, track progress, and maintain complete, accurate, and confidential records.
• Conduct interviews to understand individual circumstances, identify needs, and gather relevant information.
• Enter, update, and verify case data while following standard data-entry procedures.
• Coordinate referrals, appointments, follow-ups, and other case-related services.
• Communicate clearly and professionally with clients, colleagues, and partner organizations in person, by email, and by phone.
• Prepare case notes, correspondence, reports, and presentations using Microsoft Office (Word, Excel, Outlook).
• Organize files, schedules, and deadlines, balancing competing priorities.
• Explain processes and next steps in plain language, adapting to each audience.
• Contribute to team meetings by sharing case updates in line with privacy and documentation practices.
• When assigned, provide day-to-day guidance to staff and support their training and development.
• Apply sound judgment and a collaborative approach to resolving case challenges.

Qualifications

• Graduation and 2 years of experience in case management or a similar role.
• Strong communication, organizational, and time-management skills, with close attention to detail.
• Proven interviewing, case management, and data-entry skills.
• Proficiency with Microsoft Office and confident general computer skills.
• Ability to prepare and deliver clear presentations.
• Ability to handle sensitive information responsibly and work respectfully with people from varied backgrounds.
• Ability to manage multiple cases and deadlines at once.
• Professional fluency in English. French language skills are an asset.

Pay: $18.00-$21.00 per hour

Expected hours: 40.0 – 60.0 per week

Benefits:

• Casual dress
• Flexible schedule
• On-site parking

Work Location: Hybrid remote in Windsor, ON