Case Supervisor II

ORGANIZATION OVERVIEW:

Through advocacy and mentorship, San Francisco CASA empowers community members to stand up for a foster child and champion their rights in court and the community. SFCASA recruits, trains, and provides ongoing support to community volunteers serving as Court Appointed Special Advocates to advocate for the best interests of youth in the foster care and juvenile justice systems. Through sustained, relationship and strength-based support during and after systems involvement, SFCASA creates positive changes in children’s lives, providing them with hope, stability, and opportunities to thrive in preparation for a healthy, productive adulthood. More information about SFCASA can be found at: www.sfcasa.org

POSITION OVERVIEW:

The Case Supervisor II provides leadership and enhanced capacity to the Program Team by managing an advanced caseload and serving as a lead resource to Case Supervisor colleagues. The role provides training, mentoring, and project leadership; independently evaluates complex case and programmatic needs; and exercises sound judgment in determining appropriate approaches and priorities. The Case Supervisor II reports to the Senior Program Manager.

Being a Case Supervisor is all about coaching and encouraging SFCASA’s Advocates, who volunteer their time to stand up for children and youth in the foster care and juvenile justice systems. You’ll be a steady and compassionate guide, providing thoughtful coaching and responsive supervision so Volunteer Advocates feel confident, capable, and aligned with SFCASA’s mission, policies, and practices. Case Supervisors help Volunteer Advocates navigate complex and often emotionally charged situations and relationships, with a young person’s best interests always at heart. They guide Advocates in determining how best to advocate, offering encouragement, clarity, problem-solving support, referrals to resources, and serving as a trusted resource throughout the advocacy process.

POSITION DUTIES & RESPONSIBILITIES:

Coaching, Training, and Partnership with Program Team

o Take ownership of an advanced caseload (50+), acting as the lead Case Supervisor.

o Take a lead role in CASA relationship management.

o Partner with Case Supervisors to help ensure team cohesion, effective collaboration, and clear coordination of case responsibilities.

o Coordinate and delegate case tasks and assignments to Case Supervisors, as appropriate, while ensuring clarity of responsibilities and timely follow-through.

o Ensure assigned deliverables are completed accurately and within established timelines.

o Provide leadership for the Program Team in the following ways:

o Initiate and advance relevant learning for the Program Team in collaboration with the Program Management Team, including:

o Lead Continuing Education trainings for volunteers (2-3 per year), independently or in partnership with community partners.

o Provide regular trainings or workshops for the Program Team (3-4 per year).

o Contribute to resource development, including donor and ally stewardship, grant identification, applications, and reporting.

o Actively contribute to strategic planning implementation.

o Contribute to in-person needs across organizational departments, including court training and court runs, as needed.

o Support Case Supervisor colleagues by reviewing and approving court reports; providing mentoring on rapport-building, coaching, SFCASA and child welfare policies and procedures, and court hearings; and serving as a resource for complex case-related questions and decisions.

o Leverage an established network of community partners by hosting visits and off-site learning opportunities to strengthen Case Supervisor knowledge.

o Lead or facilitate 8-10 Case Supervision Office Hours per year.

o Perform other Case Supervision-related duties as assigned.

Coaching, Supervision, & Management of Volunteer Advocates & their Assigned Cases:

o Be a resource and sounding board to Volunteer Advocates navigating difficult situations on behalf of the young people they support, including coaching and training them on various systems and resources, and providing guidance and best practices for navigating these relationships.

o Support Volunteer Advocates in the timely completion of court-mandated duties, including writing court reports, submitting monthly activity logs and surveys, and participating in court hearings and case meetings semi-annual

o Hold monthly case meetings with assigned Advocates in person, by phone, or via Zoom; support creative problem-solving; provide relevant resources; and ensure effective case planning consistent with SFCASA’s best practices for dependency and juvenile justice.

o Facilitate and mediate working relationships between the Volunteer Advocates and professionals, family members, service providers, and others, as needed.

o Respond to all inquiries from Volunteer Advocates in a helpful and timely manner.

o Maintain organized, accurate, and up-to-date electronic case records in compliance with established protocols, ensuring data integrity for reporting needs.

o Assess and strategically match Volunteer Advocates with suitable cases in a timely manner.

o Build and maintain positive, supportive, and collaborative relationships with Volunteer Advocates, community partners, and colleagues.

o Identify, share, and organize information on specialized services and resources with Advocates and staff.

o Annually evaluate Volunteer Advocate performance in the fulfillment of their duties.

o Complete assigned responsibilities within established deadlines and demonstrate flexibility in taking on additional responsibilities as organizational needs arise.

Additional Job Duties & Responsibilities:

o Assist and participate in the recruitment and training of new Volunteer Advocates and assist with their onboarding, as needed.

o Ensure the retention of current, high-performing Volunteer Advocates by nurturing a positive working relationship. Support Advocates to take successive cases and/or stay connected with the organization through other volunteer opportunities.

o Establish and maintain effective, collegial working relationships with SFCASA staff, board members, volunteers, and representatives of the San Francisco Human Services Agency, dependency court attorney panel, education service providers, and other community service providers and entities. and juvenile justices

o This role occasionally requires working evenings and/or weekends, and it regularly requires a strong, demonstrated ability to independently manage and prioritize various projects and schedule commitments.

o Actively support and participate in organizational events, including, but not limited to, swearing-in ceremonies, Advocate Appreciation, the Youth Holiday Party, and the Fostering Change Gala.

o Perform other related duties as assigned. Additional responsibilities may be assigned from time to time based on organizational needs.

o SFCASA is a small non-profit organization requiring flexibility from its staff.

DEMONSTRATED QUALIFICATIONS & REQUIREMENTS:

o This is a hybrid position requiring regular in-person work at SFCASA’s San Francisco office. SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs. As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role.

o 8+ years of progressively responsible professional experience.

o 4-6 years of demonstrated experience in project management, team leadership, staff mentoring, supervision, or comparable leadership responsibilities required.

o Demonstrated expertise in one or more of the following areas required: child welfare, juvenile law, juvenile justice, education, social benefits management, volunteer management, and/or case management.

o Demonstrated ability to independently manage priorities, exercise sound judgment, and work autonomously with limited supervision.

o Ability to collaborate effectively and contribute across teams.

o Ability to use and leverage data to support programmatic improvements and grant reporting.

o Established network of community partners.

o Ability to develop, lead, and present trainings.

o Enthusiasm, comfort, and skill engaging with clients and their families.

o Demonstrated experience providing direct services to youth and/or marginalized communities preferred.

o Bachelor’s degree in social work, education, social services, or a related field required; graduate degree preferred.

o Second-career candidates are encouraged to apply.

o A passion for volunteerism and community engagement is required; previous volunteer management or coaching experience is highly desired.

o Excellent relationship-building skills, including the ability to give and receive constructive feedback and build and sustain rapport with individuals from different backgrounds, cultures, and life experiences.

o Strong organizational, time-management, writing, and editing skills.

o Reasoning Ability: Ability to solve practical problems, evaluate complex situations, and exercise independent judgment when navigating variables in situations where limited standardization exists.

o Language Skills: Ability to read and interpret documents in English, including agendas, policy letters, and procedure manuals, and to write effective reports and correspondence.

o Excellent oral communication skills, including the ability to lead group conversations and facilitate presentations and training.

o A positive, solutions-oriented, and flexible attitude.

o A high degree of self-awareness related to potential emotional triggers and self-care strategies to support a sustainable work/life balance is essential.

o Competence in Salesforce, Microsoft Word, Excel, and Outlook, with comfort learning and utilizing new or updated software programs and platforms.

o Demonstrated respect for all people regardless of socioeconomic background, culture, religion, sexual orientation, disability, or gender, and experience working with culturally diverse populations.

o Ability to maintain confidentiality and exercise diplomacy and discretion in communication with others.

o Bilingual proficiency in English and Spanish is highly valued. Candidates with diverse backgrounds, perspectives, and lived experiences are encouraged to apply.

o SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experience in the dependency system and/or other system involvement, as well as individuals with extensive experience with system-involved youth, are highly encouraged to apply.

o Candidates should be prepared to complete a brief writing, editing, and reading comprehension activity.

o Selected candidates must pass a comprehensive background check.

o Ability to occasionally lift, carry, push, and pull up to 20 pounds.

o Must be able to remain in a stationary position at least 50% of the time.

o Ability to occasionally move about an office setting to access file cabinets, office machinery, and other equipment.

o Ability to proficiently and frequently operate a computer and keyboard, as well as other office equipment such as calculators, copy machines, and printers.

o Ability to consistently practice safe working habits while using office supplies, equipment, and electronics and to maintain a safe, hazard-free workstation.

SALARY & BENEFITS:

o The salary range for this position is $80,000 - $83,000 per year.

o SFCASA offers a hybrid working environment, currently approximately 60% in-office and 40% remote, subject to organizational needs.

o SFCASA offers a robust benefits package including health, dental, and vision insurance; a 403(b) retirement savings plan with an employer match; an FSA for medical expenses and/or dependent care; basic life insurance; and commuter benefits with a monthly employer contribution.

o Employees receive a generous amount of PTO each year. During the first year of employment, employees receive up to 15 vacation days, 12 sick days, 13 paid holidays, and 2 floating holidays per year, as well as a day off for their birthday.

TO APPLY:

o Submit a cover letter with your application. Candidates who advance in the interview process will be required to provide three professional references.

San Francisco CASA is an Equal Opportunity Employer. The organization does not unlawfully discriminate based on race, color, creed, gender (including gender identity or gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disabilities, medical conditions (including medical history or genetic characteristics), sex (including pregnancy, childbirth, breastfeeding, or related conditions), genetic information, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state, or local laws or regulations. SFCASA will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Pay: $80,000.00 - $83,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have 8+ years of progressively responsible professional experience?
• Do you have 4-6 years of demonstrated experience in project management, team leadership, staff mentoring, supervision, or comparable leadership responsibilities ?

Education:

• Bachelor's (Preferred)

Location:

• San Francisco, CA 94103 (Required)

Work Location: Hybrid remote in San Francisco, CA 94103