Case Supervisor II

To Apply: Please send a cover letter, resume and three references in one PDF file via e-mail to [email protected] with “Case Supervisor II” in the subject line.

Position Overview

The Case Supervisor II provides leadership and enhanced capacity to the Program Team by managing an advanced caseload and serving as a lead resource to Case Supervisor colleagues. The role provides training, mentoring, and project leadership; independently evaluates complex case and programmatic needs; and exercises sound judgment in determining appropriate approaches and priorities.

Responsibilities

• Manage an advanced caseload (50+)
• Provide leadership, training, and mentoring for the Program Team
• Support and supervise Volunteer Advocates
• Coordinate and delegate case assignments
• Ensure timely and accurate reporting
• Collaborate with community partners
• Contribute to program and organizational initiatives

Who We're Looking For

A passionate, organized, and collaborative professional with experience in case management, supervision, and youth advocacy. For complete qualifications and additional details, please view the full job description on our website, https://www.sfcasa.org/our-team#openpositions.

Qualifications & Requirements

This is a hybrid position requiring regular in-person work at SFCASA’s San Francisco office. SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs. As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role.

• 8+ years of progressively responsible professional experience.
• 4-6 years of demonstrated experience in project management, team leadership, staff mentoring, supervision, or comparable leadership responsibilities required.
• Demonstrated expertise in one or more of the following areas required: child welfare, juvenile law, juvenile justice, education, social benefits management, volunteer management, and/or case management.
• Demonstrated ability to independently manage priorities, exercise sound judgment, and work autonomously with limited supervision.
• Ability to collaborate effectively and contribute across teams.
• Ability to use and leverage data to support programmatic improvements and grant reporting.
• Established network of community partners.
• Ability to develop, lead, and present trainings.
• Enthusiasm, comfort, and skill engaging with clients and their families.
• Demonstrated experience providing direct services to youth and/or marginalized communities preferred.
• Bachelor’s degree in social work, education, social services, or a related field required; graduate degree preferred.
• Second-career candidates are encouraged to apply.
• A passion for volunteerism and community engagement is required; previous volunteer management or coaching experience is highly desired.
• Excellent relationship-building skills, including the ability to give and receive constructive feedback and build and sustain rapport with individuals from different backgrounds, cultures, and life experiences.
• Strong organizational, time-management, writing, and editing skills.
• Reasoning ability: Ability to solve practical problems, evaluate complex situations, and exercise independent judgment when navigating variables in situations where limited standardization exists.
• Language skills: Ability to read and interpret documents in English, including agendas, policy letters, and procedure manuals, and to write effective reports and correspondence.
• Excellent oral communication skills, including the ability to lead group conversations and facilitate presentations and training.
• A high degree of self-awareness related to potential emotional triggers and self-care strategies to support a sustainable work/life balance is essential.
• Competence in Salesforce, Microsoft Word, Excel, and Outlook, with comfort learning and utilizing new or updated software programs and platforms.
• Demonstrated respect for all people regardless of socioeconomic background, culture, religion, sexual orientation, disability, or gender, and experience working with culturally diverse populations.
• Bilingual proficiency in English and Spanish is highly valued. Candidates with diverse backgrounds, perspectives, and lived experiences are encouraged to apply.
• SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experience in the dependency system and/or other system involvement, as well as individuals with extensive experience with system-involved youth, are highly encouraged to apply.
• Selected candidates must pass a comprehensive background check.
• Ability to occasionally lift, carry, push, and pull up to 20 pounds.
• Must be able to remain in a stationary position at least 50% of the time. Ability to occasionally move about an office setting to access file cabinets, office machinery, and other equipment.
• Ability to proficiently and frequently operate a computer and keyboard, as well as other office equipment such as calculators, copy machines, and printers.