Case Worker (9019)

Schedule/Hours: Monday – Friday, typically 8:30 a.m. – 4:30 p.m. (40 Hours/Week).

This position is responsible for:

Monitors assigned caseload of clients participating in a short-term life management program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

Key Responsibilities:

• Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.

• Develops intake and case plans for client; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.

• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).

• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.

• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.

• Assists clients in locating/securing affordable housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.

• Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

• Completes discharge plans of clients exiting the program; transfers file contents to non-active file; prepares card for follow-up mailing.

• Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.

• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

• This position requires a Level 2 background screening. For general information about the Florida Clearinghouse screening process, visit: https://info.flclearinghouse.com/faq.html

Physical Requirements and Working Conditions:

• Ability to work with the public encompassing all types of behaviors.

• Ability to interview clients and to obtain pertinent information.

• Ability to prepare and maintain accurate and complete case notes and client records.

• Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.

• Ability to build and maintain effective and professional working relationships with clients and community agencies.

• Ability to meet attendance requirements.

• Ability to read, write, and communicate the English language.

• Ability to communicate clearly and effectively both orally and in writing.

• Ability to think clearly and quickly in order to maintain control of client caseload.

• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

• Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.

• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Health, Dental and Vision Insurance

• Paid Time Off

• Retirement Savings Plan

• Life Insurance and more!

• Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, AND

• Two years’ experience working in a social or public service environment with experience assisting the public, OR

• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Licenses & Certifications:

None

Equal Opportunity Employer: Veterans | Disabled