Case Worker

• Very strong English skills
• 1 + years of administrative experience
• Immigration experience is an asset
• Excellent research and analytical skills, exercise good judgment, organizational skills and high attention to detail
• Accuracy and ability to meet deadlines and exercise initiative
• Ability to multi-task and meet deadlines.
• Strong organizational and computer skills.
• Great energy and a positive attitude as you will be dealing with our clients!
• A natural passion for helping and caring
• Ability to work with minimal supervision and exhibit enthusiasm to complete tasks without delay.
• Highly motivated, self-driven.
• Interacts well with all levels of firm personnel and is a flexible team player who performs well in a team environment

Location: Mississauga (410 and Derry)

Responsibilities:

· Assist in operational, administrative, project, artistic and other assignments

· Manage the workload and assign work to team members.

· Ensure the team is meeting deadlines.

· Coordinate the scheduling and manage the training of all support service representatives. Monitor, track, and report on customer projects and support incident metrics.

· Participate in creating and promoting both internal and external Customer Success and Customer Experience initiatives.

· Be responsible for office management, maintenance, organization and administration

· Work closely with all members of the team to ensure smooth office operation

· Schedule meetings and update calendars

· Coordinate travel arrangements

· Organize and prepare materials for meetings and conference call, take notes and minutes

· Answer phone calls, deal with new inquiries, direct calls to relevant staff

· Draft correspondence, file, photocopy and scan documents

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Shift: 10 am to 6 PM, Monday to Friday

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Overtime pay

Education:

• Bachelor's Degree (preferred)

Experience:

• administrative assistant: 1 year (preferred)
• receptionist: 1 year (preferred)

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (required)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person