Case Worker

JOB TITLE: Case Worker

DEPARTMENT: Supportive Services

REPORTS TO: Program Coordinator / Caseworker Supervisor

FLSA STATUS: Non-Exempt

GRADE/SALARY RANGE: Grade 5

REVISION DATE: 07/2026

JOB SUMMARY

The Caseworker supports individuals and families by connecting them to essential services and resources that promote self-sufficiency and well-being. This role involves direct client engagement, case management, outreach, and collaboration with community partners to ensure individuals receive the support they need.

ESSENTIAL FUNCTIONS

• Conduct client interviews, assess eligibility, and enroll individuals and families in agency programs in accordance with applicable grant requirements.

• Assist clients in developing a service plans to improve their circumstances and achieve self-sufficiency; create SMART goals to achieve outcomes.

• Provide referrals and follow-up with community resources to address clients' barriers

• Conduct follow-ups as needed with clients to monitor progress.

• Advocate on behalf of individuals and families to ensure they receive the necessary support.

• Utilize CAPTAINS case management and other required software proficiently.

• Maintain knowledge of local community partners and foster strong referral partnerships.

• Provide case management services at all Alliance for Community Empowerment locations.

• Flexibility to cover various locations, conduct outreach and participate in community events.

• Perform other related duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Bachelor's Degree in Human Services or a related field with at least one (1) year of experience in human services; OR

• Associate Degree in Human Services or a related field with at least two (2) years of experience; OR

• High School Diploma with three (3) years of experience in human services.

• Knowledge of social service and health agencies in Alliance service area.

• Strong verbal, written, and interpersonal communication skills.

• Bilingual communication skills (oral and written) preferred but not required.

• Proficiency in computer systems, including case management software.

PHYSICAL REQUIREMENTS

HOURS/DAY

0-1

1-2

2-4

4-7

Standing

X

Sitting

X

Reaching

X

Driving

X

Walking

X

Twisting

X

Squatting

X

Lifting

X

Bending

X

Gripping

X

Keyboard Use

X

BENEFITS

We continue to work diligently at finding just the right people who can fit into our desire to fulfill our important mission. To find and retain the right people, Alliance for Community Empowerment, Inc. provides benefits that support our staff’s personal needs such as:

• Medical benefits
• Dental benefits
• Vision benefits
• Telehealth access
• Paid life and disability insurance
• Paid dependent life insurance
• Paid short-term disability
• Paid long-term disability
• Medical Flexible – a flexible spending account (FSA)
• Paid Time Off (Three weeks & 14 Holidays)

AN EQUAL OPPORTUNITY EMPLOYER-THROUGH AFFIRMATIVE ACTION