Cash App Associate

Key Responsibilities

• Process and apply daily customer payments, including checks, ACH, wire transfers, and lockbox activity.
• Reconcile payment batches and ensure all remittance information is accurately recorded.
• Process high volume of credit card payments received from customers, including Xipay daily reconciliation and troubleshoot credit card settlement failures.
• Prepare and apply customers write offs and tax credits in coordination with Collection team
• Research and resolve unapplied or misapplied cash, short pays, and unidentified payments.
• Communicate with customers, sales teams, and internal departments to obtain missing remittance details or clarify payment issues.
• Maintain accurate and organized documentation for audit and reporting purposes.
• Monitor customer accounts to ensure balances are current and discrepancies are addressed promptly.
• Support monthend closing activities by preparing reports and assisting with account reconciliations.
• Identify process improvement opportunities to enhance efficiency and accuracy within the cash application workflow.

Qualifications

• High school diploma or equivalent; associate or bachelors degree in Accounting, Finance, or related field preferred.
• Experience in accounts receivable or cash application is strongly preferred.
• Strong attention to detail and high level of accuracy in data entry.
• Proficiency with ERP systems and Microsoft Excel.
• Excellent communication and problemsolving skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.