E
EXL
Cash Management
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
10 September 2026
What they need
- Must have an experience of managing a team size of 10
- Provide coaching, feedback, and ongoing training to team members to enhance performance
- Effectively manage queue and balancing of work loads
- Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan
- Ensure that the guidelines are followed as per standard procedures
- Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.
- Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
- Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Should review and provide feedback on SOP’s and Governance deck and MI reporting
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