Humboldt General Hospital

POSITION SUMMARY
The HGH Cash Poster is responsible for posting cash, checks, credit cards and adjustments to patient encounters; as well as, creating and working up daily deposit slips, making bank deposit runs to HGH designated banking institute, timely filing adjustments received from payers, working posting issues, credit balances (self-pay and insurance), retrieving the mail from the hospital, posting denials with denial reasons while posting remittances, recoupments (also known as take backs and offsets), generating balancing reports from the patient accounting software system, as well as, completing a daily balancing spreadsheet that incorporates daily deposits, payment postings, payments received, but not posted.
TASK LETTER CODE
PRIMARY DUTIES
(Are the essential job tasks or primary responsibilities that the individual who holds the position must be able to perform unaided or with the assistance of an accommodation. For example: “DO” (action verb) + “WHAT” (object) – “Collects vitals from patients at the being of the visit according to clinic protocol”.
% OF TIME PERFORMING DUTY
A
Retrieving mail from the hospital, sorting and distributing the mail accordingly to Business Office Staff members.
B
Pulling deposit information from HGH banking institute for Electronic Funds Transfers (EFT’s) and Lockbox.
C
Posting Cash Payments, Adjustments in Patient Accounting software system for EFT’s within 72 Hours and Lockbox and mailed checks within 24 Hours of receipt.
D
Posting Denials from Remittance Advice with clear, precise documentation (comments) for patient account representatives and/or billers for follow-up purposes; then assigning encounter to Denial Work Queue according to type of denial.
E
Credit Balance Management: Identifies and documents insurance and patient credit balances during payment posting, including overpayment amounts and root causes. Routes accounts to the appropriate credit balance work queues, provides supporting remittance and payment documentation, follows established credit balance resolution workflows, and processes refund requests in Cerner to ensure timely submission to Accounts Payable for refund issuance and compliance with organizational policies.
F
While posting payments and adjustments, if the Remittance Advice from the payer states that the claim was received past the Timely Filing Limits and there is no good faith reason that HGH could Appeal, then the encounter would need to be adjusted at the time of payment posting to Timely Filing Adjustment. Should an encounter have reason to not be adjusted for Timely Filing, then encounter would need to be assigned to an insurance patient account representative.
G
Creates and writes-up Daily Deposit Slips and does bank runs to deposit monies received from point of service collections, checks received via mail.
H
Daily Balancing Reports generated from Patient Accounting software system.
I
Updates Daily Balancing Deposit spreadsheet with all deposits received, payments posted and unposted payments – balancing daily to what was received in the bank.
J
Cash Poster is responsible for working and maintaining the EOB Variance Work Queue.
K
Cash Poster is responsible for the 835 Failure Work Queue – monitoring only (The 835 Failure Work Queue will only show in your Work Queues if an 835 Failure File is received). Cash Poster will need to send an email to Revenue Cycle Director to file an SR with Cerner for Cerner to do a clean-up of the 835 Failure Work Queue.
L
Cash Poster is responsible for EOB Variance Work Queue and will be expected to work encounters accordingly.
M
Cash Poster is responsible for the Transaction Batch in Error Work Queue and working the transaction batch to balance and then batch can be closed.
N
Cash Poster is responsible for working and maintaining the Posting Issues Work Queue.
O
Generate and review AR reports for daily, weekly or month end procedures/processes regarding payments and adjustments as requested by management.
P
Maintains confidentiality in all matters that include Patient Health Information and Employee Data
Q
Other duties as assigned by management when deemed necessary.
POSITION QUALIFICATIONS
MINIMUM EDUCATION: High School Diploma
PREFERRED EDUCATION: Bachelor’s
MINIMUM EXPERIENCE: Two Years preferred
REQUIRED CERTIFICATIONS: None
PREFERRED CERTIFICATIONS/LICENSES: None
SPECIAL SKILLS: Works well with numbers, aptitude for math, and ability to balance
SUPERVISES: None
PHYSICIAL DEMANDS: For physical demands and working conditions, see next page.

Cash Poster

Cash Poster

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