Cashier

Role & responsibilities

The Hospital Cashier handles all daily cash and electronic financial transactions, processing IPD/OPD payments, managing billing collection counter operations, and maintaining accurate financial records while delivering professional customer service to patients and families.

Essential duties and responsibilities

Key Responsibilities

• Payment Processing & Collections: Collect payments for Outpatient (OPD), Inpatient (IPD), emergency services, diagnostic labs, and pharmacy via cash, credit/debit cards, UPI, and online transfers.
• Billing & Receipt Generation: Issue accurate, itemized receipts for advances, daily bill settlements, and final discharge clearing.
• Cash Counter Management: Maintain and reconcile the daily cash drawer, balance daily collection registers, and prepare daily cash deposit sheets before handoff to finance.
• IPD Advance & Refund Handling: Process initial admission deposits, daily mid-stay interim bill updates, and authorized refunds according to hospital policy.
• TPA & Insurance Support: Coordinate with the TPA/Insurance department to process patient co-payments, deductibles, non-payable items, and final discharge settlements.
• Patient & Customer Service: Address patient queries regarding bills, explain payment breakdown clearly, and manage settlement disputes professionally.
• Audit & Compliance: Adhere to internal financial controls, hospital audit guidelines, and statutory regulations.

Preferred candidate profile

• Education: Bachelor's degree (B.Com, BBA, or equivalent) preferred.
• Experience: 13 years of experience as a cashier or billing assistant in a hospital, healthcare facility, or high-volume service counter.
• Technical Proficiency: Hands-on experience with Hospital Information Systems (HIS), POS software, and MS Excel.
• Core Competencies: High numerical accuracy, speed, strong communication skills, and the ability to maintain composure during stressful billing interactions.