Cashier

About the role

Kasir (Cashier) role at a coffee outlet, responsible for customer service, order processing, payment handling, and point-of-sale operations.

Key responsibilities

• Greet customers in a friendly manner and provide persuasive menu recommendations for coffee
• Input customer orders and perform upselling and cross-selling
• Receive customer payments in cash and non-cash forms and operate the cashier system
• Work collaboratively in a team to ensure smooth and efficient operations
• Report operational issues or customer complaints to direct supervisor
• Participate in training and periodic service quality improvement activities
• Assist with outlet opening and closing preparations, including light inventory management and daily sales reconciliation

Tugas dan Tanggung Jawab Kasir:

• Menyapa pelanggan dengan ramah dan memberikan rekomendasi meu Goffee secara persuasif
• Menginput pesanan pelanggan dan melakukan upselling dan cross selling
• Menerima pembayaran pelanggan baik tunai maupun non-tunai dan mengoperasikan sistem kasir.
• Bekerja sama dalam tim untuk memastikan operasional berjalan lancar dan efisien.
• Melaporkan kendala operasional atau keluhan pelanggan kepada atasan langsung.
• Berpartisipasi dalam pelatihan dan peningkatan kualitas pelayanan secara berkala.
• Membantu persiapan buka dan tutup outlet, termasuk inventory ringan dan rekap penjualan harian

DOMISILI Surabaya Tenggilis dan sekitarnya