Cashier

Position Summary

C’yool Yemeni Coffee & Bakery is seeking friendly, dependable, and professional cashiers to welcome guests, take accurate orders, process payments, and provide excellent customer service.

The ideal candidate is comfortable working in a fast-paced coffee shop, communicates clearly, and represents C’yool’s commitment to warm Yemeni hospitality.

Position Details

• Part-time position
• Morning, evening, weekend, and holiday availability may be required
• Weekly schedules may vary according to business needs

Responsibilities

• Welcome every guest in a friendly and professional manner.
• Explain C’yool’s coffee, tea, bakery, breakfast, and dessert selections.
• Take orders accurately at the register, by telephone, or through approved ordering platforms.
• Enter item choices, sizes, milk selections, flavors, and modifications correctly.
• Ask about allergies and refer ingredient or cross-contact questions to a manager.
• Process cash, credit-card, gift-card, and approved digital payments.
• Provide receipts and accurate change.
• Confirm orders with guests before submitting them.
• Organize takeout and delivery orders.
• Verify names and order numbers before releasing orders.
• Coordinate orders with baristas, bakery employees, and kitchen staff.
• Monitor online orders and communicate delays or problems promptly.
• Answer customer questions and resolve basic concerns professionally.
• Refer refunds, complaints, and unusual requests to a manager.
• Keep the register, counter, menus, entrance, and customer areas clean and organized.
• Restock cups, lids, napkins, utensils, bags, and takeout supplies.
• Monitor dining-room cleanliness and notify the appropriate employee when attention is required.
• Follow all cash-handling, refund, discount, void, and complimentary-item procedures.
• Complete assigned opening, shift-change, and closing checklists.
• Follow all food-safety, sanitation, allergen, workplace-safety, and wage-and-hour requirements.
• Perform other lawful duties reasonably related to the position.

Qualifications

• Previous cashier, coffee-shop, bakery, retail, or customer-service experience is preferred.
• Friendly, patient, and professional attitude.
• Strong communication and listening skills.
• Ability to learn the complete C’yool menu.
• Ability to enter orders and process payments accurately.
• Comfortable using a point-of-sale system and online ordering platforms.
• Ability to remain calm and organized during busy periods.
• Dependable, punctual, and able to work effectively with a team.
• Ability to communicate effectively in English; Arabic is helpful but not required.
• Food-handler certification is preferred or must be obtained if required.

Scheduling and Timekeeping

• Employees must accurately record all working time.
• Working before clocking in or after clocking out is prohibited.
• Additional shifts, shift exchanges, and schedule changes require management approval.
• Employees must notify management before working outside their approved schedule.
• All hours worked will be recorded and compensated as required by applicable law.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, and perform repetitive register tasks.
• Ability to safely lift and carry up to 30 pounds.
• Ability to work around hot beverages, food, kitchen equipment, and cleaning products.
• Ability to work in a busy and sometimes noisy environment.