Cashier

Position Title

Department

Reports to

Cashier

Front of House

Manager

Employment Status

FLSA Status

Effective Date

☐ Temporary ☒ Full-Time ☒ Part-Time

☒ Non-Exempt ☐ Exempt

11/1/2023

Position Summary

As the face of the company, cashiers provide fast, friendly, and accurate services for our customers through our POS system. Accuracy and basic math skills are important, as someone in this position will be handling payments in the form of cash and providing change. Knowledge of restaurant products is essential, as the cashier will be responsible for assisting our customers with questions and suggestions. Cashiers will also be responsible for keeping work area neat and tidy, restocking items as needed, and cleaning lobby and dining areas.

Essential Duties And Responsibilities The essential functions include, but are not limited to the following:

• Greeting and acknowledging every customer as they enter
• Providing excellent customer service by being fast, patient, attentive, and using clear and positive communication
• Maintaining knowledgeable of products and promotions
• Upselling when appropriate or requested by management
• Accurately and efficiently completing all sales transactions
• Maintaining proper cash and media accountabilities at POS registers
• Ensuring cash drawer is balanced at the end of shift
• Calling out customers’ orders when they have been completed
• Keeping work area neat and clean, restocking items as needed, and cleaning lobby and dining areas
• Inventorying supplies and goods
• Handling customer concerns and finding a solution or when appropriate bringing in a manager
• Communicating customers’ requests to management
• Troubleshooting POS problems
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Ability to handle stress under pressure
• Basic math and calculation skills
• Basic knowledge of POS systems
• Positive attitude and ability to work as part of a team

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear and communicate with customers. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee frequently accesses all areas of the store including walk-in fridge and freezers, stock area, and register area. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Reviewed with employee by

Signature: _______________________________ Name (print): ________________________________

Title: _____________________________________________________ Date: _____________________

Received and accepted by

Signature: _______________________________ Name (print): ________________________________

Title: _____________________________________________________ Date: _____________________

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.