CASHIER

A cashier in the food industry acts as the critical bridge between the customer and the kitchen. Beyond basic payment handling, their role spans customer service, order coordination, cash management, and hygiene.

Key Responsibilities1. Payment Processing & Cash Drawer Management

• Execute Transactions: Process payments via cash, credit/debit cards, contactless systems (Apple Pay/Google Pay), and gift cards using the Point-of-Sale (POS) system.
• Reconciliation: Count and balance the cash drawer at the start and end of shifts to ensure totals match POS sales reports.
• Issue Receipts & Change: Ensure correct calculations for total bill, sales tax, discounts/promotional vouchers, and cash change.

2. Order Taking & Menu Expertise

• Take In-Person & Digital Orders: Input dine-in, takeout, drive-thru, and delivery app (e.g., DoorDash, Uber Eats) orders accurately into the POS.
• Upselling & Recommendations: Suggest specials, add-ons, or side items to increase average ticket size.
• Ingredient Awareness: Answer guest questions regarding menu choices, allergens, and dietary substitutions (e.g., vegan, gluten-free).

3. Kitchen & Front-of-House Coordination

• Ticket Hand-Off: Transmit accurate orders with special requests/modifiers directly to kitchen staff or baristas.
• Order Packaging: Bag or tray orders, double-checking condiments, napkins, and utensils before handing food to customers or delivery drivers.

4. Customer Relations & Problem Solving

• Guest Greeting: Offer a welcoming, hospitable impression at the counter or register.
• Complaint Handling: Calmly resolve minor order discrepancies, refund issues, or service complaints, and escalate complex issues to managers.

5. Station Maintenance & Hygiene Standards

• Sanitation: Keep the counter, checkout terminal, card readers, and surrounding beverage/condiment stations clean and sanitized.
• Restocking: Monitor and restock packaging supplies, receipt paper, condiments, and impulse-buy items.
• Food Safety Compliance: Adhere strictly to local health and hygiene regulations (e.g., handwashing, safe food packaging handling).

Core Skill RequirementsTechnical SkillsSoft SkillsPOS software operationActive listening & clear communicationBasic mental math (making change, tax percentage)Calmness under high-volume pressure (rush hours)Cash drawer balancing & ledger reportingMulti-tasking & attention to detailBasic food safety certification (where required)Problem resolution & patience

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Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person