Cashier

Job Summary

The Cashier is responsible for handling customer transactions accurately and efficiently, processing payments, issuing receipts, maintaining proper cash control, and providing professional customer service. The Cashier must ensure all sales transactions are properly recorded and comply with the company's cash-handling and operational procedures.

Key Responsibilities

1. Customer Service

• Greet and serve customers in a friendly and professional manner.
• Take customer orders accurately and provide relevant information on menu items, promotions, and pricing.
• Respond to customer enquiries and requests appropriately.
• Handle customer complaints professionally and refer unresolved matters to the Supervisor or Manager.
• Maintain a positive and welcoming attitude at the cashier counter.

2. Cashiering & Payment Processing

• Operate the POS/cashier system accurately and efficiently.
• Process cash, credit/debit cards, e-wallets, QR payments, vouchers, and other approved payment methods.
• Verify the amount received and provide the correct change.
• Issue receipts and ensure all transactions are properly recorded.
• Ensure prices, discounts, promotions, and applicable charges are entered correctly.
• Process approved voids, refunds, cancellations, and discounts according to company procedures.
• Ensure no unauthorized discounts, complimentary items, or transaction adjustments are made.

3. Cash Control & Reconciliation

• Maintain proper custody and control of cash in the assigned cash drawer.
• Conduct opening and closing cash counts according to company procedures.
• Reconcile cash and other payment transactions against POS records.
• Report any cash shortage, excess, discrepancy, or suspected irregularity immediately to the Supervisor or Outlet Manager.
• Prepare and submit cashier closing reports and supporting documents where required.
• Ensure cash is handled, stored, and transferred securely.

4. Order & Service Coordination

• Ensure customer orders are accurately entered into the POS system.
• Communicate orders clearly to the kitchen, bar, or service team.
• Check that orders are correctly processed before handing them to customers or service staff.
• Assist in coordinating takeaway, delivery, and dine-in orders where applicable.
• Monitor pending orders and follow up with the relevant department when necessary.

5. Promotions & Discounts

• Understand current menu prices, promotions, membership benefits, and approved discounts.
• Apply promotions and discounts only according to company policy.
• Verify eligibility for staff discounts, promotional offers, vouchers, and other special rates.
• Ensure supporting documents or approvals are obtained when required.

6. Cleanliness & Workstation Management

• Keep the cashier counter and surrounding area clean, organized, and presentable.
• Ensure POS equipment, receipt printers, payment terminals, and other cashier equipment are maintained properly.
• Report equipment malfunctions or system issues to the Supervisor immediately.
• Ensure sufficient receipt paper, packaging materials, and other cashier supplies are available.

7. Stock & Consumables

• Monitor cashier-related supplies such as receipt paper, takeaway packaging, bags, tissues, and other consumables.
• Inform the Supervisor when supplies are running low.
• Assist with inventory checks where required.
• Minimize unnecessary wastage and misuse of company supplies.

8. Compliance & Security

• Follow all company policies, SOPs, cash-handling procedures, and internal controls.
• Maintain confidentiality of sales information, cash records, customer information, and company data.
• Do not share cashier passwords, access codes, or system credentials with unauthorized persons.
• Immediately report suspected fraud, theft, unauthorized transactions, or other irregularities to Management.
• Comply with food safety, workplace safety, hygiene, and security requirements applicable to the outlet.

9. Teamwork & Operations

• Work closely with the kitchen, bar, service crew, supervisors, and management to ensure smooth daily operations.
• Assist other operational areas when required and as reasonably assigned.
• Attend staff briefings, meetings, training, and operational activities.
• Support the outlet team during peak hours, special events, promotions, and other business activities.

Job Requirements

• Minimum SPM / equivalent qualification preferred.
• Previous experience as a cashier, F&B cashier, retail cashier, or customer service position is an advantage.
• Basic computer and POS system knowledge.
• Basic numerical and cash-handling skills.
• Good communication and customer service skills.
• Able to work accurately in a fast-paced environment.
• Honest, responsible, punctual, and attentive to detail.
• Well-groomed and professional in appearance.
• Able to work shifts, weekends, public holidays, and extended hours when required.
• Able to work independently and as part of a team.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Free parking
• Meal provided

Work Location: In person