Cashier/Customer Service

ALL ABOUT Rudy’s BBQ & country Store

As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say, “I love Rudy’s!” When you work at Rudy’s, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction. Advocates of physical services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make food service effortless and seamless for guests at the checkout counter.

At Rudy’s, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the:

• Ability to communicate and interact with guests to build an inclusive guest experience
• Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Ability to adapt to different guest interactions and situations
• Experience promoting and selling various items, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Create a welcoming experience by authentically greeting, every guest every time.
• Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s dinning experience and using those questions to assess, understand, and determine how to tailor your approach.
• Welcome guests into checkout and provide assistance as needed.
• Ring-up and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make it right for the guest by de-escalating any negative situations and recover the guest dining experience while following Rudy’s policies and procedures.
• Deliver easy and seamless service to all in store Orders and Pick Up.
• Maintain a clean, clutter free work area (including gathering abandoned items, and Trays).
• Stock supplies during store open hours while being available for the guest.
• Say thank you after every guest interaction and be sure every guest leaves satisfied with their dinning experience.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• All other duties based on business needs.

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun, fast paced and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say I LOVE RUDY’S! excites you…. That’s why we love working at Rudy’s
• You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends and holidays), making it easy for the guest to feel welcomed, inspired and rewarded

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handle cash register operations and cash transactions
• Ring-up, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Job Types: Full-time, Part-time

Salary: $15.15

Job Types: Full-time, Part-time

Pay: $15.15 - $15.50 per hour

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person