Casino Concierge

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary:

• Provides friendly, fast, and helpful guest service to all guests and team members.

• You’ll be responsible for our customers’ hookah experiences.

• Ensure the workstation is clean and tidy, preparing coal, making different hookah flavors when an order is placed and running the order out to the customers' table.

• Ability to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude.

• Ability to work in various departments such as Food & Beverage, Table Games Pit Support and Marketing to name a few operating areas but not all inclusive.

• Assist guests with questions as they relate to the property, loyalty programs, and current promotions.

• Maintains in-depth knowledge of the Sweetwater Rewards players club program, casino promotions, events, and amenities; must have the ability to explain the program.

• Creates guest loyalty by proactively engaging in service of guests when on property.

• Enthusiastically supports, actively promotes, and demonstrates superior guest service (team members & guests) per department and company standards and programs.

• Adheres to all local policies, procedures, and operating guidelines.

• Notifies management of any technical or equipment problems

• Meets attendance guidelines of the job and adheres to regulatory, department, and company policies.

• You must understand and execute AAA service standards.

• Other tasks and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A high school diploma or equivalent required

• Minimum of 1-year hospitality experience

• Able to promptly and accurately follow instructions given by leadership.

• Ability to maintain composure and perform in a high-stress, fast-paced environment.

• Must have the ability to operate computer/computer software programs, 10-key calculator, copy machines, computer printers/embossers, and other office equipment.

• Must be able to acquire and maintain an appropriate gaming license.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.