Casting Specialist (Content Moderation)

Work Setup: Remote

Start Date: ASAP

Equipment Provision: Bring Your Own Device

Schedule:  12AM-9AM Shifting Schedule

What does a day in the life of a Casting Specialist took like?

Verification Analysis

• Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.
• Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.
• Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.
• Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.
• Monitor and review system-generated alerts related to client/job-poster activities (such as changes to previously approved listings or messaging limits) and determine appropriate actions.
• Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform.

Content Management

• Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.
• Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.
• Utilize expert knowledge to engage and support employers throughout their casting process.
• Independently source missing information and enter additional job details provided by employers and third parties into the system for publication.
• Educate and assist clients as a product expert, addressing questions about the marketplace’s job-posting and application-management tools.
• Communicate with clients regarding customer service issues that require specialized casting knowledge.
• Provide guidance and insights to clients on posting jobs and answering questions related to casting tools.
• Train clients on casting tools and troubleshoot any issues they encounter, ensuring a seamless and positive casting experience.

Additional Tasks

• Collaborate with other departments (customer service, account management, business development) to support cross-functional needs, enhance customer experiences, identify new leads, and provide account support.
• Research projects and triage escalated tickets from customer service related to job listings.
• Examine job database reports to identify previously approved or held jobs that may need attention, recategorization, or early expiration to ensure content remains fresh and relevant.
• Assist team members with training, troubleshooting, and escalated cases.
• Perform other responsibilities and tasks as assigned.

What are the required qualifications for a Casting Specialist?

• Self-directed, efficient, independent worker able to work autonomously.
• Demonstrated experience handling a high volume of specialized content and users.
• Highly organized, detail- and deadline-oriented.
• Able to evaluate information and make decisions independently.
• Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.
• Excellent copy editing, fact-checking, proofreading, and research skills.
• Good data-entry, account management, and client support skills.
• Technical acuity—able to understand, utilize, and explain online casting/hiring technology.
• Strong analytical skills—capable of assembling and interpreting data to assess content validity.
• Bonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting, or willing to learn and understand the complexities of this marketplace.

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