Casual Assistant

Kettering Leisure Village is home to Arena Sports, Balance Healthclub, and the Lighthouse Theatre, The site hosts a wide range of performances, sporting activities and large-scale events throughout the year, offering an exciting and varied working environment.

We are looking for a reliable and enthusiastic Front Of House Assistant to support the smooth running of the site.

Key Duties & Responsibilities:

• Providing reception cover during periods of staff absence and sickness, ensuring the reception desk is appropriately staffed and operational
• Welcoming members, guests and visitors and providing a high standard of customer service
• Assisting with general reception duties, including answering telephone calls, responding to enquiries and assisting customers with bookings and membership queries
• Processing payments and transactions accurately, including cash and card payments
• Assisting with the setup and derig of events, including moving furniture, equipment and staging
• Serving drinks and providing a high standard of customer service to guests
• Carrying out housekeeping and cleaning duties before, during and after events
• Ensuring all health, safety and hygiene standards are followed at all times
• Working effectively as part of a team in a fast-paced leisure and events environment
• Carrying out any other reasonable duties required to support the smooth day-to-day operation of the venue

Skills & Experience:

• Excellent communication and interpersonal skills, with a friendly and professional approach
• Strong customer service skills with the ability to deal confidently with members, guests and visitors
• Previous reception, leisure, hospitality or customer service experience would be desirable
• Ability to multitask, prioritise tasks and remain calm and professional under pressure
• Confident using basic computer systems and handling bookings, payments and customer enquiries
• Able to work independently when providing reception cover, while also working effectively as part of a wider team
• A positive team player with a flexible approach to working hours and the ability to provide cover at short notice when required
• Physically fit and able to carry out manual handling tasks associated with events and venue operations
• Reliable and adaptable, with a willingness to support the wider team across reception, events and general venue duties

If you have a passion for hospitality and leisure, enjoy working in a lively events setting, and take pride in delivering great guest experiences, we would love to hear from you.

Applicants must be aged 18 or over to meet the requirements of the role.

Job Type: Zero hours contract

Pay: From £12.71 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking
• Transport links

Work Location: In person