Casual Customer Care Representative

Lovehoney Group is the world’s leading sexual wellbeing company. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a smooth online shopping experience.

Lovehoney employs over 900 awesome, diverse & driven people throughout our 9 offices across the globe, celebrating a broad spectrum of talents in engineering, industrial design, sales, marketing, warehousing and customer care.

We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

We are looking for a casual, experienced Customer Care Representative to work in our Brisbane office. Lovehoney offers a boutique working environment in a close knit and collaborative team. This role will suit a highly motivated, well-organised individual with at least one year of experience utilising customer service skills and systems to deliver customer centered support.

What you will do:

• Be responsible for delivering Lovehoney's award-winning customer service
• Effectively deal with all customer queries made by telephone, email & online chat
• Process and enter customer orders as required
• Advise customers and provide information about products
• Follow up all order issues to ensure total customer satisfaction

What you should bring:

• At least one year of Customer Service based experience in a customer focused environment
• Excellent time management and organisational skills with the ability to work autonomously
• High level communication, computer and administration skills
• Problem solving skills and decision-making abilities
• A positive attitude with a “can do” approach
• Applicants must be 18 years of age or older

What we offer:

• Employee Assistance Program: Access to trained professionals for help or advice in times of need
• Global 50% Employee Discount: Employees can access a 50% discount on all Lovehoney products to explore and discover new ways to have fun
• Opportunities for knowledge and development: Opportunities to learn and develop new skills in a supportive and inclusive workplace
• Team lunches and morning teas
• Onsite parking

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform us so that we can ensure a smooth and inclusive experience for all candidates.

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/