Casual Customer Experience Assistant

Casual

Are you ready to be a part of something exceptional? Invercargill City Council invites you to become a driving force in our future-focused team. With a vibrant atmosphere and an unwavering commitment to our values—positivity, respect, responsibility, and above and beyond—we're passionate about creating a team full of outstanding individuals who are as passionate about shaping the future as we are.

Our friendly Libraries team have multiple Casual Customer Experience Assistant positions available.

Key responsibilities for this role include:

• Assist customers with issuing, returning and renewing resources both on the self-service machines and at the Help Desks.
• Answer or respond to enquiries made in person, by phone and/or email.
• Assist library customers with accessing information and services through technology.
• Assist customers with specific reading or information enquiries helping to locate specific authors, titles or genres and resources.
• Register customers, ensuring all personal details are correct and give an overview of the library services and programmes.

What you will bring:

• NCEA level 2 (or equivalent)
• Customer service experience
• High level of accuracy and attention to detail
• Ability to work efficiently with a range of digital tools, and is generally confident with a range of technologies
• The ability to relate to people in a confident and positive manner

What we offer:

• Career progression and training/development opportunities
• Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc
• KiwiSaver and Superannuation Schemes

Waihōpai Invercargill is New Zealand's southernmost city and the heart and hub of Southland. We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro. Our city has character, charm and a laidback atmosphere. There's outstanding nature reserves, Ōreti Beach and the Waihōpai River to explore plus our lively restaurants complemented by a thriving entertainment and arts scene which are hard to beat! The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work. Who wouldn't want to call this place home?

The Invercargill City Council is committed to the wellbeing and protection of children, the elderly and vulnerable adults. As a component of this role involves interaction with one or more of the above groups, as part of the assessment of candidates, we will require Police Vetting as per the Children's Act 2014 and a Pre-employment Alcohol and Drug Screening test to ensure we are providing a safe environment for our customers and members of the public.

For more information, please see the full position description or contact the Invercargill City Council on (03) 211 1777 211 1777). Please don't apply directly via SEEK as we won't receive your application. Apply online at Jobs - Invercargill City Council

Applications close 24 August 2026 Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.

Successful applicants must be legally entitled to live and work in New Zealand. While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand.

To apply for this job go to: https://icc.recruitmenthub.co.nz/Vacancieshttps://www.icc.govt.nz/council/jobs

Reference code 6921635.

Applications close 24 August 2026