Casual Office Administrator

About the Role

We are seeking a motivated and organised Casual Office Administrator to support the day-to-day operations of our busy plumbing business. This role is ideal for someone who enjoys customer service, administration, and working in a fast-paced environment. You will play an important role in ensuring jobs are scheduled efficiently, customers receive excellent service, and business operations run smoothly.

Key Responsibilities

Customer Service

• Answer incoming phone calls and respond to customer enquiries.
• Respond to emails and online enquiries promptly.
• Schedule plumbing jobs and coordinate technician appointments.
• Follow up customers regarding quotes, bookings and outstanding invoices.
• Maintain professional communication with customers, suppliers and contractors.

Administration

• Prepare quotations, invoices and purchase orders.
• Process supplier invoices and reconcile paperwork.
• Maintain accurate customer records within ServiceM8 and Xero.
• File electronic documents and maintain organised records.
• Assist with warranty claims and manufacturer registrations.
• Process Certificates of Compliance (COCs).
• Assist with government rebate applications.

Accounts & Finance

• Process customer payments.
• Follow up outstanding accounts and payment plans.
• Maintain petty cash and office expenses.

Marketing & Business Support

• Assist with social media posts and website updates.
• Request and manage customer reviews.
• Prepare basic marketing reports.
• Maintain promotional material and customer databases.
• Assist with email marketing campaigns.

Office Management

• Order office supplies and stationery.
• Maintain a clean and organised office.
• Assist with stock ordering and inventory records.
• Support management with general administrative tasks.
• Prepare documents, reports and spreadsheets.

Skills & Experience

• Previous administration or office experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• High level of organisation and attention to detail.
• Ability to multitask and prioritise workload.
• Competent using Microsoft Office (Word, Excel and Outlook).
• Experience with ServiceM8 and Xero is highly desirable.
• Ability to work independently and as part of a team.

Personal Attributes

• Friendly and professional manner.
• Reliable and punctual.
• Positive attitude with a willingness to learn.
• Strong problem-solving skills.
• Honest, trustworthy and able to maintain confidentiality.
• Ability to remain calm under pressure.

Casual Employment

• Casual in-house position, 3–4 days per week
• Fixed hours between 8:30 AM and 5:00 PM on Mondays and Tuesdays
• Friday is desirable, however, this can be discussed depending on your availability
• Some flexibility with the remaining day(s) may be available
• Additional hours may be offered during busy periods or to cover staff leave

What We Offer

• Flexible casual employment.
• Supportive family-owned business environment.
• Ongoing training and development.

Remuneration

• Casual hourly rate based on experience and applicable industry award.
• Superannuation paid in accordance with Australian legislation.

How to Apply

Please submit your resume along with a brief cover letter outlining your administration experience, customer service skills, and why you would be a great fit for our team.