Kings Theatre Trust Ltd

Portsmouth Theatres have a serious commitment to providing an outstanding audience experience for all.
Job Summary
Effectively assist the Guest Experience management with the practical operation of the front of house team. Ensuring that the highest standard of customer care is delivered at all times; whilst finding ways to actively maximise sales within all areas of the front of house department.
PLEASE NOTE THIS JOB IS PRIMARILY EVENING &amp; WEEKEND WORK. You must be able to work those times to be considered for the role.
MAIN RESPONSIBILITIES:
<ul>
<li>Assist with end of day procedures.</li>
<li>Prepare equipment and procedure documents for the team before the show.</li>
<li>Lead by example, motivate the team to strive for excellence and delivering premium service for every customer.</li>
<li>With the Guest Experience management team, lead and support the Gues Experience assistants in delivering a seamless front of house operation.</li>
<li>Deal with patron’s queries and complaints effectively and immediately.</li>
<li>Ensure all public areas of the building are safe, clean and presentable.</li>
<li>Deliver excellent customer service at all times.</li>
<li>Ensure the comfort and safety of the general public at all times.</li>
<li>Pro-actively maximise sales through effective sales techniques whilst working in all areas of the theatre which will include bars, ushering, ice cream, programmes and merchandise.</li>
<li>Maintain the secure and accurate handling of all stock, assisting with stock management.</li>
<li>Assist with any bar deliveries that arrive as and when needed by your line manager.</li>
<li>Assist behind the bar or usher when necessary.</li>
<li>Remain aware and follow the health and safety procedures of the company. This includes but is not limited to being familiar with the Theatre Royal’s and The Kings Theatre fire &amp; evacuation procedures and attend any drills or training to be able to carry out emergency procedures correctly.</li>
<li>Attend training when necessary to further self-development.</li>
<li>To be responsive to any other emergencies that may occur such as sudden illness, and to react with calmness, speed and efficiency, escalating to the Duty Manager, if not First Aid trained.</li>
<li>Help maintain cleanliness and safety in ALL front of house areas.</li>
<li>Undertake any other duties as required by management.</li>
</ul>
This job description will be reviewed on a regular basis and will, in consultation with the post holder, be adjusted as necessary or appropriate in line with the developing nature of the Kings Theatre’s services.
PERSON SPECIFICATION:
<ul>
<li>Previous experience in a customer service role.</li>
<li>Excellent customer service skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Team player.</li>
<li>Ability and will to use initiative.</li>
<li>Experience of working well in a fast-paced environment and under pressure.</li>
<li>Ability to be adaptive, to prioritise and have focused time management.</li>
<li>High standard of presentation.</li>
<li>Reliable and punctual.</li>
<li>Experience of leading a team</li>
<li>Current first aid at work certificate.</li>
<li>Personal License.</li>
<li>Passion for theatre.</li>
</ul>
Pay: £13.19 per hour
Expected hours: 1.0 – 25.0 per week
Benefits:
<ul>
<li>Company events</li>
<li>Employee discount</li>
</ul>
Work Location: In person

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