Casualty Claims Handler

Are you a Claims Handler with knowledge or experience in Casualty Claims, passionate about making a real difference to customers within a global, creative, and award-winning organisation? Property claims experience will also be considered.

The Role

You will manage a portfolio of up to 300 casualty claims, including Employer’s Liability, Public Liability and Product Liability claims.

You will work with a range of stakeholders — including policyholders, brokers, loss adjusters and panel solicitors. Excellent training to set you up for success from day one.

Key Responsibilities

• Accurately assess a range of simple and complex claims, evaluating liability and quantum and considering all relevant factors, including special investigation and recovery.

• Identify complaints and customer expressions of dissatisfaction, handling issues effectively or escalating to the appropriate level of management.

• Negotiate claim settlements to a successful conclusion, delivering high levels of customer care and maintaining a professional claims service at all times.

• Engage with key stakeholders and clients to ensure a fair and robust investigation of each claim case, following specific handling guidelines and best practice frameworks.

• Attend and contribute to periodic review meetings with brokers, solicitors, and other external parties as required.

Skills & Experience

• Previous experience in claims handling, ideally within a Casualty discipline (Employer’s Liability, Product Liability, or property).

• Strong analytical skills with the ability to evaluate liability and quantum across a varied caseload.

• Excellent written and verbal communication skills, with confidence liaising with brokers, solicitors, and policyholders.

• A customer-focused mindset with a commitment to fair outcomes and professional service standards.

• Good organisational skills with the ability to manage a high-volume portfolio effectively.

• A proactive, collaborative approach and a willingness to engage with continuous learning and development.

What's on Offer

• Comprehensive induction and ongoing training to support your professional development.

• Excellent employee benefits package including pension, private healthcare, and more.

• The opportunity to work within a globally respected, market-leading organisation.

• A collaborative and supportive team environment based in their Glasgow office.

• Clear pathways for career progression within a dynamic claims function.

For a confidential chat, please call me on 07880553345 or forward your CV to [email protected]