CATAMARAN OPERATION MANAGER

About the role

Oversee and manage all aspects of daily yacht operations, including scheduling, logistics, crew supervision, and premium guest services. Ensure strict compliance with safety regulations, operational Standard Operating Procedures and company policies, as required by Jabatan Laut Malaysia and other relevant authorities.

Key responsibilities

• Plan and supervise routine yacht maintenance, technical inspections, and emergency readiness
• Recruit, train, and lead yacht crew to maintain the highest standards of professionalism, safety, and service excellence
• Coordinate with tourism boards, port authorities, and internal departments to ensure seamless execution of premium tourism services
• Develop and execute luxury tour package sales, marketing strategies, and promotional campaigns tailored for both domestic and international high-end travellers
• Liaise with travel and tour agents, luxury concierge services, and tourism partners to offer exclusive private and group chartering experiences, ensuring customized itineraries and VIP-level service
• Monitor operational budgets, manage expenditures efficiently, and implement cost-effective improvements while maintaining exceptional guest satisfaction
• Continuously evaluate and enhance customer experience, operational systems, and service delivery

Requirements / Qualifications

• Malaysian citizen and willing to be based full-time in Sarawak
• Recognised Bachelor's Degree, Diploma, or professional certification in Maritime Studies, Marine Operations, Hospitality Management, or a related discipline
• Minimum 5 years of experience in yacht/cruise operations, premium tourism, or hospitality services involving maritime vessels
• Sound knowledge of marine regulations, vessel safety protocols, documentation, and maintenance procedures
• Strong leadership qualities with excellent communication, coordination, and problem-solving skills
• Maritime certifications such as STCW, Mate or Master Certificate of Competency (CoC) will be considered an added advantage
• Willingness to work on weekends and public holidays in accordance with operational requirement