Category Manager - Luxury (Accessories)

Job Description - Category Manager (Accessories) Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

• We obsess over customer delight.
• We are out there to find an alternate way of doing e-commerce.
• We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
• We believe in Uncomfortable Transparency.
• We will always be respectful, empathetic, and caring about the well-being of our teams.
• We encourage experiments and creativity in Technology.
• We develop and use technology to enhance day-to-day life and have a positive impact on customers.
• We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”.

Responsibilities: P&L ownership: Drive and ensure achievement of the targeted sales numbers of the category. Ensure Profitability by negotiating the best category margins, securing marketing support from brands and focused on delivering the budgeted top-line and bottom-line.

Business Development: Ensure that the best of brands are available on the platform, sign up missing brands in the portfolio. Identify opportunities and trends in market and highlight them internally.

Assortment planning: Ensure we have a competitive catalogue compared to other players across brands and sub-categories. Work with the Catalogue team to represent the category in best way possible.

Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalation and deliver on the expected NPS for the category. Also, look at minimizing returns and cancellations in the category.

Category marketing: Create weekly, monthly, and quarterly calendars based on the events planned in Mall. Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team (Site Merchandising and Marketing Team).

Operational efficiency: Work with cross-functional teams like CS, Logistics, Omni-channel, Finance to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function.

Qualifications :

• Graduate from NIFT / MBA from Tier 1/2 college.
• 7+ years of experience in the e-commerce industry handling category (preferably Accessories).
• Strong at data-driven decision making.
• Skilled in working on projects with multiple stakeholders.

**Location: Vikhroli, Mumbai

Work Schedule: Mon-Fri, Work from Office**