Category Specialist

Description Amazon's 3P Marketplace team is looking for a Category s Specialist to help drive operational performance across our fulfilment programmes. The ideal candidate is data-driven, detail-obsessed, and thrives in a fast-paced environment where metric ownership, seller accountability and cross-functional execution are critical to programme success. You will own end-to-end operational workstreams, from daily metric execution and root cause analysis to seller performance management, carrier compliance and WBR reporting, ensuring our fulfilment programmes consistently meet performance targets.

This role requires someone who can operate independently at pace, translate data into action, manage multiple concurrent workstreams and communicate clearly to senior leadership. You will serve as a key execution partner within the Operations Excellence team, driving measurable improvements in programme health through structured enforcement, proactive seller engagement and rigorous reporting standards.

Key job responsibilities

• Own and execute daily operational work streams across fulfillment programme metrics, conducting data pulls, identifying deviations, performing root cause analysis and implementing corrective actions
• Drive seller performance management through structured outreach, enforcement actions, performance improvement plans and escalation to leadership where required
• Deliver accurate, timely metric reporting with seller-level attribution, weekly bridges explaining movements and deep dives on key metric trends
• Manage carrier and third-party compliance, tracking missed collection rates, processing waivers, leading weekly connects and escalating systemic failures
• Process and resolve operational tickets within defined SLAs, serving as escalation owner
• Maintain and evolve dashboards, data sources and reporting infrastructure, ensuring leadership has accurate, current visibility into programme health
• Identify and deliver automation initiatives with an AI-first approach, leveraging AI tools and technologies to eliminate manual operational effort, improve team efficiency and scale programme execution
• Drive end-to-end process improvement initiatives, scoping requirements, defining success criteria, driving alignment across stakeholders and delivering measurable operational outcomes within defined timelines
• Create and maintain seller-facing content, help pages and training materials, prepare and deliver webinars and educational sessions to drive seller awareness, compliance and programme adoption
• Provide regular reporting to senior leadership covering metric performance, trends, root causes and corrective actions, working cross-functionally with Operations, Planning and Account Management teams to drive alignment and deliver programme outcomes

Basic Qualifications

• 1+ years of program or project management experience
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
• Experience using data to influence business decisions

Preferred Qualifications

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
• Knowledge of visualization tools such as Tableau, Datazen, SSRS
• Experience back office operations, escalation management and troubleshooting environments

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Commercial Services (South Africa) (Pty) Ltd - N09

Job ID: A10521249