Catering Clerk

Overview:

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Minimum Qualifications:

• Must be 21 years of age.
• Complete training in catering operations.
• Demonstrate capability to interact with customers, vendors and associates.
• Must have pleasant phone manners, and be sales motivated.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.
• Valid Massachusetts License.

Responsibilities:

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
• Commit to the “Golden Rule” and work with other associated to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
• Order coordination at store level for customer pick up.
• Telemarketing to generate potential customers.
• Handle various sales and service functions at the catering desk.
• Computer order entry and processing.
• Delivery scheduling and delivery driver coordination.
• Coordination of outsourced vendors (service/equipment rentals).
• Maintaining daily equipment log with scheduled recovery.
• In charge of daily order invoicing.
• Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
• Generate daily checklist of department managers and work order coordination.
• Handle daily delivery logs, weekly sales reports, and billing reports.
• Be safety conscious and correct any unsafe conditions you observe.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Maintain a neat personal appearance including proper uniform.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.

Secondary Job Functions:

• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• May be required to deliver catering orders if driver is unavailable.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Physical Demands: (per work day):

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching,

1-33% (O) Occasionally

Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, and smelling.

34-66% (F) Frequently

Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Toxic exposure (see material safety data sheet) or hazardous equipment (mechanical moving parts).

0% (N) Never

Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck.

34-66% (F) Frequently

Machines, tools, and equipment utilized:

Computer and telephone.

Repetitive Action:

Continuous movement of entire body.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.

Working Conditions: Working environment is inside and may include exposure to cold and hot temperatures.