Catering

Summary of Position:

Directly responsible for the proper operation of the catering department; and assists in the maintenance and expansion of The Crust's catering customer base via relationship building with excelllent customer service delivery and sales/marketing support activities.

• Reports to the General Manager for customer service delivery, and the Catering Key Account Sales Manager for sales and marketing support.
• Demonstrate ability for professional interaction with business owners/decision makers.
• Provide customer consultations with recommendations for catering needs.
• Execution of the catering order process.
• Package each order according to respective instructions.
• Order delivery to customer location to include set-up; organize additional deliveries as needed.
• Process daily finacials.
• Ensure excellent guest service that meets or exceeds expectations.
• Understand completely all policies, procedures, standards, specifications, and guidelines.
• Ensure all products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Thorough knowledge of our catering and dine-in menu.
• Field and resolve customer complaints.
• Assist in execution of marketing plans.
• Assist in qualified lead generation through referrals, cold calling on businesses to deliver promotional materials and/or food sales, email, networking, closed sales and follow-up activitiy.
• Increase order sales via consultative upselling.
• Maintain daily records as defined and for review by superiors of all sales and prospecting activities including cold calls, presentations/proposals, emails, networking, closed sales and follow-up activities.
• Maintain inventory of all catering packaging supplies/disposables.
• Ability to generate proposals based on number of guests.
• Abiltiy to plan, organize and execute special events.
• Operate the catering business in accordance with the company policies, procedures and applicable laws.
• Monitor and receive catering orders via phone, in-person, and electronic order placement systems.
• Assist restaurant staff as needed; assist in training of additional catering staff as needed.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety,and labor requirements of the restaurant, employees and guests.
• Maintain professional behavior.