Catering Supervisor

We're searching high and low for a Catering Supervisor to join our Catering Team at BeWILDerwood @ Brockhole!

Main Purpose of the Post

The Catering Supervisor supports the Catering Manager and Assistant Catering Manager with the day-to-day running of the catering outlets at Brockhole.

The role is primarily a hands-on supervisory position, helping to ensure that catering services run smoothly during each shift, customers receive a high standard of service, and food safety, hygiene and operational standards are maintained.

The Catering Supervisor will lead by example, supporting the catering team during busy periods and reporting any issues or concerns to the Assistant Catering Manager or Catering Manager.

Staffing Responsibilities

The Catering Supervisor reports to the Assistant Catering Manager and Catering Manager.

They will provide day-to-day supervision and direction to catering staff while on shift, including cooks, catering assistants and casual staff.

Main Tasks

1. Staff Supervision

• Supervise catering staff during shifts, ensuring everyone knows their duties and responsibilities.
• Lead by example and encourage a positive and friendly approach to work.
• Allocate tasks to team members as required during the shift.
• Support staff during busy periods and help ensure service runs smoothly.
• Provide basic guidance and support to new and seasonal staff.
• Raise any staffing, conduct or performance concerns with the Assistant Catering Manager or Catering Manager.
• Help maintain good communication and teamwork within the catering team.

2. Customer Service

• Lead by example in providing friendly, welcoming and efficient customer service.
• Ensure staff provide a consistently positive experience for visitors.
• Respond to straightforward customer queries and requests.
• Deal with minor customer issues appropriately and refer complaints or more serious concerns to the management team.
• Help ensure catering areas are clean, tidy and welcoming throughout service.

3. Food Production and Service

• Support the team with food preparation, production and service as required.
• Help ensure food is prepared and served to the required standards.
• Monitor the smooth running of the kitchen and service areas during the shift.
• Ensure food is stored, covered, labelled and dated correctly.
• Help maintain clean and organised food preparation and service areas.
• Report shortages, equipment problems or other operational issues to the Assistant Catering Manager or Catering Manager.
• Assist with stock rotation and waste reduction as directed by the management team

4. Food Safety, Hygiene and Health & Safety

• Follow all food safety, hygiene and Health & Safety procedures.
• Help ensure catering areas are kept clean and hygienic throughout the shift.
• Complete routine cleaning and hygiene tasks as required.
• Ensure food is correctly labelled and that allergen information is followed.
• Follow the requirements of the Safer Food, Better Business procedures.
• Report any food safety, hygiene, Health & Safety or equipment concerns immediately to the management team.
• Help ensure end-of-shift cleaning and closing procedures are completed to the required standard.

5. Commercial Awareness

• Understand the importance of providing good service and supporting the commercial success of the catering operation.
• Encourage the team to provide friendly and efficient service.
• Help maximise sales opportunities through good customer service and product knowledge.
• Avoid unnecessary waste and use food and other resources responsibly.
• Report any customer feedback or ideas for improving the service to the management team.

6. Working Across BeWILDerwood

• Maintain BeWILDerwood values in everything you do – creating a happy, safe and welcoming environment where families can enjoy themselves.
• Work positively with colleagues across catering and other areas of BeWILDerwood.
• Maintain good working relationships with permanent, seasonal and casual staff.
• Be flexible and willing to assist in different catering areas when required.
• Carry out other reasonable duties as requested by the Catering Manager or Assistant Catering Manager.
• Read Tom's books (with your kids if you have them) and develop an understanding of the stories, characters and creatures of BeWILDerwood.

7. Policies and Responsibilities

• Carry out all duties in accordance with BeWILDerwood Lake District policies and procedures.
• Take reasonable care of your own Health & Safety and that of colleagues and visitors.
• Follow all relevant food safety, hygiene and operational procedures.
• Report any concerns or incidents promptly to the Assistant Catering Manager or Catering Manager.

This is a permanent position on an annualised hours contract, available on either a full-time basis (an average of 40 hours per week) or a part-time basis.

Due to the nature of the position, applicants must be at least 18 years old. The closing date for this role is Wednesday 21st October.

To apply and start your new adventure, please submit your CV, and our team will be in touch if your application progresses to the next stage.

Pay: £15.00 per hour

Benefits:

• On-site parking

Work Location: In person