CBS Support Lead

Role & responsibilities

CBS & Production Support

• Lead Finacle L2 Support for core banking operations.

• Manage EOD/BOD processes, including:

• Month End

• Quarter End

• Year End activities

• Ensure stability of CBS batches, interfaces, and backend jobs.

• Possess working knowledge of CBS customizations.

Payments Support

• Manage and support payment systems:

• IMPS

• RTGS

• NEFT

• UPI

• IFT

• Cards Management Systems

Incident & Problem Management

• Own and resolve highpriority production incidents.

• Conduct Root Cause Analysis (RCA) and ensure:

• Permanent resolution of issues

• Closure of RCA action items

• Manage escalations during weekends and holidays based on application criticality.

Team & Customer Services Management

• Lead and manage the Customer Services / Application Support Team.
• Act as the primary escalation point for business and operations teams.
• Mentor team members and ensure service quality.

DR, Audit & Compliance

• Plan and execute Disaster Recovery (DR) drills.
• Support BCP readiness and regulatory audits.
• Ensure compliance with internal and RBI guidelines.

Vendor & Stakeholder Management

• Coordinate with CBS vendors and thirdparty service providers.
• Track SLAs, issues, and corrective actions with vendors.
• Participate in discussions related to system improvements and upgrades.

Automation & Continuous Improvement

• Identify opportunities for process and operational automation.
• Prepare proposals for automation and monitoring improvements.
• Drive initiatives to reduce manual efforts and recurring issues.