CCPS ELBC Technician

We are seeking a reliable and customer-focused CCPS ELBC Technician provide on-site technical support for computers, printers, and other technology equipment at assigned school locations. This role is responsible for troubleshooting hardware and software issues, configuring computer systems, managing service tickets, and maintaining accurate inventory records. The ideal candidate is organized, detail-oriented, and able to work independently while collaborating with team members to ensure equipment is properly configured and ready for use.

What You’ll Do

• Provide first-level technical support for laptops, desktops, printers, and interactive flat panels at assigned school locations.
• Diagnose and repair equipment issues, including replacing faulty hardware components as needed.
• Configure computer systems and install software updates and patches.
• Image desktop and laptop equipment using WDS and/or Ghost.
• Maintain accurate service tickets by documenting issues, resolutions, and updates in the IT ticketing system.
• Manage equipment inventory by updating records in the Inventory Management System (IMS), distributing laptops to users, moving equipment as needed, and maintaining organized spare equipment.
• Coordinate with team leads, project managers, and management regarding special orders, requests, and procedures.
• Work with other departments to locate inventory and confirm equipment availability.
• Follow established configuration team protocols, documentation requirements, and processes.

What You’ll Need

• A+ certification or at least two years of relevant experience.
• Valid U.S. driver's license.
• Ability to pass a seven-year background check and drug screening.
• 1–3 years of experience installing, diagnosing, and repairing desktops, laptops, and peripheral devices.
• Experience installing and reinstalling software packages and updates.
• General computer skills and familiarity with information technology principles.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong organizational, time management, and critical-thinking skills.
• Excellent attention to detail.
• Strong active listening and customer service skills.
• Dependable, resourceful, and respectful with a positive and professional attitude.

Work Environment

This position requires working at assigned school locations and handling, moving, and distributing computer equipment and inventory as needed.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person