CCTV Command Center (Contract) SPX Express)​

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Monitor CCTV systems and security alerts across hubs and warehouses to detect security, safety, and operational irregularities.
• Identify and escalate suspicious activities, incidents, system abnormalities, and urgent alerts to relevant stakeholders.
• Maintain 24/7 surveillance monitoring coverage and ensure routine monitoring tasks are completed accurately.
• Retrieve video footage and support evidence collection for investigations, incident reviews, and operational requests.
• Log incidents, maintain CCTV monitoring records, and prepare basic incident reports.
• Follow up on CCTV maintenance issues, camera downtime, and service requests with relevant technical teams.
• Support daily CCTV health checks and ensure system issues are promptly reported.
• Assist in routine reporting and administrative support for command center operations.

Requirements:

• Bachelor’s degree in any related field
• Strong analytical and logical thinking skills with attention to detail.
• Welcome fresh grades. If have experience in CCTV monitoring or IT support field at least 2 years will be considered an advantage
• Ability to review CCTV footage, and operational logs.
• Good communication skills for coordination with internal teams.
• Basic proficiency in G-suit and documentation/report writing.