CCTV CONTROLLER - TEMA

Position Overview

The Controller is responsible for the monitoring of alarm systems, incident reporting, and maintaining seamless coordination across teams to ensure the effectiveness of security operations.

Key Responsibilities

• Alarm Monitoring: Handle and monitor alarm signals and perform hourly call checks.
• Incident Management: Conduct incident reporting and manage guard monitoring signals.
• Systems Monitoring: Perform Geotab and Protrack monitoring.
• Alarm Systems: Handle field-to-test alarm signals and program client alarm accounts in the Oryx system.
• Team Coordination: Monitor guard assistance needs and communicate effectively with team members and departments to ensure operational coordination.

Competencies and Skills

• Computer Literacy: Proficient in necessary software tools.
• Customer Service: Ability to deal with challenging customers effectively.
• Flexibility: Able to work within a shift system.
• Time Management: Responsive to time-sensitive tasks and deadlines.
• Interpersonal Skills: Strong client relations and communication abilities.
• Operations Knowledge: Basic knowledge of security operations.
• Attention to Detail: Meticulous approach to work.

Qualifications And Requirements

• Education: Minimum Degree certificate.