CCTV Technician

Position: CCTV Technician

Industry: Security & Surveillance Solutions
Location: Kolkata / Branch Locations

Job Summary

We are looking for a skilled and responsible CCTV Technician to handle installation, configuration, maintenance, troubleshooting, and servicing of CCTV and other electronic security systems at client sites.

Key Responsibilities

• Install, configure, and maintain CCTV cameras, DVR/NVR, VMS, and surveillance systems.
• Perform camera mounting, cabling, termination, testing, and commissioning.
• Configure IP cameras, network switches, routers, and remote viewing systems.
• Diagnose and resolve CCTV-related technical complaints and system failures.
• Conduct regular preventive maintenance and service visits at client locations.
• Attend customer complaints and complete service calls within the required timeline.
• Check camera positioning, recording, storage, power supply, and network connectivity.
• Handle troubleshooting related to DVR/NVR, HDD, PoE switches, monitors, and networking.
• Prepare service reports, installation reports, and site visit reports.
• Coordinate with the Back Office/Operations team regarding complaints, visits, and completion status.
• Maintain proper records of equipment installed, replaced, or repaired at customer sites.
• Coordinate with customers and explain basic system operations when required.
• Identify additional technical requirements at sites and report them to the concerned team.
• Follow company safety procedures and maintain professional conduct at customer premises.
• Travel to different client locations as required.

Required Skills

• Good knowledge of CCTV installation and troubleshooting.
• Knowledge of IP and analog CCTV systems.
• Basic knowledge of networking, LAN, IP addressing, and PoE.
• Ability to use basic electrical and networking tools.
• Good problem-solving and troubleshooting skills.
• Good communication and customer-handling skills.
• Ability to work independently and as part of a technical team.
• Willingness to travel to customer sites.

Qualification & Experience

• ITI / Diploma / technical certification in Electronics, Electrical, Networking, or a related field.
• 1–5 years of experience in CCTV/security surveillance installation and maintenance preferred.
• Freshers with relevant technical knowledge may also be considered.

Key Performance Areas

• Timely closure of customer complaints.
• Quality of CCTV installation and maintenance.
• Minimum repeat complaints.
• Proper completion of service documentation.
• Customer satisfaction.
• Timely reporting to the Technical/Operations team.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person