CDN Solutions Engineer

Apple Media Products delivers content for some of Apple's most visible products - Apple TV+, Apple Music, the App Store, software updates, and more. The CDN Solutions team works across 6 CDN platforms (including Apple's own CDN) to onboard customers, configure properties, and keep things running at scale.

Apple Media Products seeks a CDN Solutions Engineer to join the Content Delivery Network Solutions team in Singapore. This role is for an experienced, self-directed engineer who can independently identify problems, build solutions, and work directly with engineering teams across Apple - without waiting to be told what needs doing.

Description
As a CDN Solutions Engineer, you'll work directly with engineering teams across Apple - marketing, software engineering, AI/ML, IT, and more - to design and implement CDN solutions tailored to their needs. When issues arise, you'll troubleshoot: pulling logs, analyzing metrics, running DNS and HTTP diagnostics, and working with customers to resolve latency and availability problems. You'll also identify and build tools that make the team's work faster, more consistent, and less manual - this is a role where you're expected to notice what's missing, not just execute what's assigned.

Every engagement brings a different system, a different set of challenges, and often a new technology to get up to speed on. When Apple launches something new, there's usually a CDN solution that needs to exist before it can go live - the work is rarely visible to the end user, but it's foundational to making both new and existing products work at scale. It's a role that keeps you close to what Apple is building broadly, not just your own corner of it.

The team itself is a tight, experienced group - most engineers have been working in the CDN space for over a decade. The team is self-directed and runs lean on process; there's no backlog of pre-scoped tickets waiting for you. What stays constant is the depth of expertise around you and the expectation that you'll bring your own. The team spans Cupertino and Singapore, operating as a single group across time zones - which means you're rarely far from someone who's seen the problem before.

Preferred Qualifications
Experience with CDN configuration languages - VCL (Varnish/Fastly), Lua (nginx/OpenResty), or EdgeWorkers/Node
Experience with multiple CDN vendors (Akamai, Fastly, Cloudflare, etc.)
Familiarity with observability tooling - Grafana, Splunk, or similar
Comfort in a polyglot codebase (Python, Node, Go, PHP)
Golang development experience
Strong written and verbal communication skills

Minimum Qualifications
4+ years working with Content Delivery Networks - caching, routing, origin configuration, headers, and TLS
4+ years of production software development in Python, Go, or Node.js
Demonstrated ability to troubleshoot HTTP and DNS issues in live production environments
Experience analyzing logs and metrics to root-cause issues under time pressure