CDQA

CDQA Executive – B2B

Job Title: CDQA Executive
Location: Kalyani Nagar, Pune
Experience: 6 Months – 1 Year
Industry: B2B

Job Description

We are looking for a detail-oriented and quality-focused CDQA Executive to join our team in Kalyani Nagar, Pune. The ideal candidate should have 6 months to 1 year of experience in a B2B environment and possess strong communication, analytical, and quality assurance skills.

Key Responsibilities

• Conduct quality audits and evaluations of customer interactions, calls, emails, and other communication channels.
• Monitor and ensure compliance with company quality standards and processes.
• Identify gaps, errors, and areas for improvement in customer interactions.
• Prepare quality reports and provide feedback to relevant teams.
• Collaborate with internal stakeholders to improve overall service quality.
• Maintain accurate records of audits, observations, and corrective actions.
• Support process improvement initiatives and quality enhancement programs.

Requirements

• 6 months to 1 year of experience in CDQA/Quality Assurance within a B2B environment.
• Strong attention to detail and analytical skills.
• Good verbal and written communication skills.
• Proficiency in MS Excel and basic reporting tools.
• Ability to work independently and as part of a team.
• Problem-solving mindset with a focus on continuous improvement.

Preferred Skills

• Experience in customer support quality monitoring.
• Knowledge of QA frameworks and audit processes.
• Familiarity with CRM systems and reporting tools.

Job Type

• Full-time
• Work from Office

Location

Kalyani Nagar, Pune

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person